Design & Documentation Consultant Iii, Technical - Hyattsville, United States - Kaiser Permanente

Kaiser Permanente

Verified Company

Hyattsville, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

In addition to the responsibilities listed above, this position is also responsible for planning and implementing professional development training curriculum and courseware for end-users; executing web-based learning strategies; authoring educational courses using web-based programs and MS Office suite, developing eLearning objectives and assessments; developing storyboard/script with text, voice, sound, graphics, descriptions, and instructions for production team; and maintaining latest knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt.

Essential Responsibilities:

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues selfdevelopment; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
Conducts auditing and continuous improvement initiatives by: ensuring that training content is accurate, consistent, and delivered within prescribed protocols; implementing training related quality improvement programs; implementing process improvement measures to ensure continued success of training programs; and ensuring training aligns with organizational goals and initiatives and meets accreditation criteria.
Documents and informs others about training by: making continuous updates to training policies, procedures, and information in computer systems and hard copies; implementing strategies to track, document, and communicate training updates; presenting updates to senior staff on training updates and training needs; marketing learning programs and responding to inquiries about programs; and making contributions to and helping maintain content repositories.
Designs and implements training by: using data, metrics, and reporting to design and implement training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver training programs; identifying and obtaining new or existing instructional resources to achieve desired program outcomes; and coordinating and delivering training and/or trainthetrainer programs to clinical leads and supervisors.
Demonstrates an understanding of business needs by: understanding business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in order to understand, determine, and develop performance and learning objectives; and presenting evidence that establishes how and where training has business impact, directly or indirectly.
Understands and identifies learner needs by: using existing and some new procedures, research, and data provided to understand learners and their challenges; conducting research and analysis to understand problems in a particular area or roles; conducting and/or developing surveys and focus groups to better understand learner needs; and identifying and validating learner needs to create content that meets those needs.

Minimum Qualifications:

Minimum one (1) year of experience in technical writing or content management.
Bachelors Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum three (3) years of experience in instructional design, adult education, or a directly related field, OR Minimum six (6) years of experience in instructional design, adult education, or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Training Authoring Tools; Information Gathering; Written Communication; Content Development; Creativity; Innovative Mindset; Data Entry; Computer Literacy; Curriculum Development; Adult Learning Theory; Change Management; Negotiation; Business Documentation; Operational Excellence; Business Value Communication; Program Development; Experimental Design; Presentation Skills

PrimaryLocation :
Maryland,Hyattsville,New Carrollton Administration

HoursPerWeek : 40

Shift :
Day

Workdays :
Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:30 AM

WorkingHoursEnd : 05:00 PM

Job Schedule :
Full-time

Job Type :
Standard

Employee Status :
Regular

Employee Group/Union Affiliation :
NUE-MAS-01|NUE|Non Union Employee

Job Level :
Individual Contributor

Job Category :
Education & Training

Department :
New Carrolltn Admin - Health Info Mgmt Services - 1808

Travel :
Yes, 75 % of the Time