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    Shipping & Receiving Clerk 2nd Shift - Jacksonville, United States - Enstructure

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    Description
    Shipping and Receiving Clerk employees must:
    • Possess a valid TWIC.
    • Steel toe boots/shoes.
    • are not using cellular phones while on duty.
    • Have excellent written and verbal communication skills.
    • Able to follow verbal and written instructions.
    Essential Duties and Responsibilities:
    • Receive and process paperwork from operations/drivers courteously and professionally.
    • Acknowledge and appropriately greet and assist every driver/customer or customer representative promptly.
    • Monitor and complete truck and receiving logs and all daily inventory control paperwork.
    • Communicate with common carriers, computer input,
    • Preparation of outbound shipping documents, responding to inquiries, and processing orders.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; advising management; offering solutions to solve the problem; expediting correction or adjustment; and following up with the customer to ensure resolution.
    • Review orders receiving documents in the AS400 system and ensure accuracy and proper documentation.
    • Maintain an organized and professional work environment.
    • Accurately process customer orders courteously, efficiently, and timely.
    • Manage telephone calls professionally, efficiently, and with good communication skills.
    • Generate billing accurately and promptly.
    • Assist with any administrative or clerical duties that may be required.
    • Capable of performing multiple tasks concurrently.
    • Able to utilize copying and fax machines.
    • Professional phone mannerisms and tone.
    • Must be friendly and always portray a professional image.
    • Self-starter and willing to research and resolve problems.
    • Have a positive courteous attitude.
    • Assists in the assembly and organization of the team each workday.
    • Able to consistently meet team quality and production goals in conjunction with additional responsibilities.
    • Assist the supervisor in developing procedures and implementing new procedures.
    • Assists in maintaining decorum within the team and helps keep the team focused.
    • Informs the supervisor of unsafe situations or not in the team's best interest.
    • Responsible for ensuring all team tasks are completed by the end of the shift.
    • Leads by example in demonstrating proper production procedures.
    • Works on miscellaneous projects as needed.
    • Able to function independently, exercise sound judgment, and demonstrate initiative and tact in handling all the above responsibilities.
    • Ability to work overtime during the week or on weekends when necessary.
    • Adhering to the Company's safety policies and procedures, those set out by OSHA.
    • Additional duties as assigned.
    Education & Experience Requirement:
    • Knowledge and willingness to perform all responsibilities of each position within the team.
    • Excellent interpersonal skills, respectful and kind to self and others.
    • Resourceful, well-organized, and dependable.
    • Good organizational skills
    • Ability to communicate with diverse personalities.
    • Comfortable serving in a leadership role.
    • Be attentive to details and be able to work and make decisions logically and independently.
    • Experience with AS400. (A plus)
    • Experience with WMS systems. (A plus)
    • Good understanding of warehouse operations.
    • Intermediate skill level in Word and Excel.
    • Intermediate skill level in Microsoft Office Word and Excel.
    • Familiarity with export requirements and documents.
    • High School Diploma or equivalent.
    Physical Demands/Work Environment:
    • Ability to regularly stand, walk long distances, and talk and hear.
    • Ability to frequently use hands and arms to grab, handle or feel, and reach.
    • Ability to occasionally sit and stoop, kneel, crouch, climb, or crawl.
    • Ability to occasionally climb ladders or stairs.
    • Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 150 pounds, with assistance or lifting machinery as necessary.
    • Must wear Seaonus required safety PPE, Safety vest, hard hat, gloves, etc.
    • Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    • Working indoors and outdoors.
    • Excessive heat or cold, and extreme weather conditions, excessive humidity or dampness or chilling.
    • Slippery and uneven walking surfaces.
    • Work around machinery with moving parts.
    • Work around moving objects, vehicles, and machinery/heavy equipment.
    Shift: 4 PM- 1 AM Monday-Friday
    Weekends and Holidays as needed.


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