Med Clinic Administrative Assistant - Roanoke, United States - Health Connect America

Description

Job Description

Come join a team that values you This opportunity is not just a chance to join a healthcare team but an invitation to become part of a community that values excellence, innovation, and compassionate care. At Health Connect America, we understand that the heart of healthcare is not just about treating illnesses but about building relationships with our patients, understanding their needs, and providing care that encompasses the whole person.

Provide administrative support to our fast-paced multi state Psychiatric Medication Management program.

What will I be doing?

• Completes front office duties such as inbound/outbound calls, voicemails, faxes, scheduling, referrals, verifying insurance, collects copays, deductibles and other self pay amounts.
• Ensures that demographics and insurance is up to date in the Electric Health Record.
• Maintains email communication with patients, coworkers, and outside agencies daily.
• Assists with sending and completing forms such as screening tools, intake paperwork, and consents.
• Maintain patient and employee privacy in accordance with HIPAA regulations.
• Serve as the administrative support liaison between practitioner, other professionals, and agencies as it relates to the patient.
• Communicate with patients, colleagues, and other individuals (e.g. pharmacists, schools) to answer questions or explain information while addressing the patients' needs and/or concerns.
• Assist practitioners in submitting Prior Authorization (PA) requests for medication and checking on lab orders when asked.
• Submits refill requests to the practitioner, communicates with the Pharmacy while documenting efforts within the Electric Health Record.
• If on site, assist practitioners with obtaining vitals and completing forms.
• Maintains the Electric Health Record.

What are the qualifications?

• High School Degree or GED equivalent with 2 years of Psychiatric and/or Medical front office experience.

Am I a Good Fit?

• Able to manage and execute more than one task at a time.
• Able to communicate, problem solve and be professional.
• Proficient in Outlook, Teams, Electronic Health Records.
• Knowledge of, or ability to learn new skills needed to successfully meet essential duties and responsibilities.
• Ability to work independently with strong sense of focus, task-oriented, nonjudgmental.
• Using effective time management skills to complete required job duties.

Health Connect America and its companies are a multi-state, community mental health, behavioral health, family preservation, and therapeutic foster care services provider(s). It is the mission of Health Connect America to create quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

We encourage wellness for our staff by offering competitive compensation and benefits to our full-time team members including medical, vision/dental, 401K, Health Savings Account with company contribution, and paid time off. We also offer an Employee Assistance Program including 8 counseling sessions per year to promote emotional wellbeing.

Health Connect America and its companies are an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

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