-
IT Help Desk Specialist
3 weeks ago
First Bank Greensboro, United StatesJob Description · Job DescriptionSUMMARY: · The position of IT Help Desk Specialist serves as the front line support for Information Technology questions from First Bank employees. Responsible for supporting Branch and Bank Staff with password resets, PC and Printer Problems, etc ...
-
Help Desk Support Specialist
2 weeks ago
Advanced Personnel Resources, Inc. Greensboro, United StatesJob Description · Job DescriptionAdvanced Personnel Resources is recruiting technical-savvy professionals for a Help Desk Support Specialist position with a large global organization located in Greensboro. This will be a long-term contract role offering a starting pay of $24 per ...
-
Quality Control Specialist
4 weeks ago
Allen Industries Inc Greensboro, United StatesJob Description · Job DescriptionAs of · Job Summary: The position of Quality Control Specialist ensures the quality of the products built and delivered are according to the agreed-upon customer requirements. Performs tasks associated with efficient and timely shipping of produc ...
-
Accounts Receivable Specialist
1 week ago
Belknap Landscape Company, Inc. Gilford, United StatesAre you a number-crunching wizard with a passion for precision? Do you thrive in dynamic environments where your skills can make a real impact? Look no further Our thriving landscaping company is on the hunt for an exceptional Accounts Receivable Specialist to join our vibrant te ...
-
Environmental Fate and Exposure Expert
4 weeks ago
Syngenta Greensboro, United States Full timeSyngenta is seeking an Environmental Fate and Exposure Specialist who will be responsible for evaluating the environmental fate of our active ingredients and modeling exposure to support labeled use patterns and provide input to regulatory risk assessments. The role includes deve ...
-
Inventory Logistics Specialist
1 week ago
CPM Crown Lexington, United StatesCOMPANY OVERVIEW: · CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries ...
-
Patient Access Specialist
1 week ago
Digestive Health Specialists Kernersville, United StatesJob Details · Level · Entry · Job Location · DHS Kernersville - Kernersville, NC · Remote Type · N/A · Position Type · Full Time · Education Level · High School · Salary Range · Undisclosed · Travel Percentage · Undisclosed · Job Shift · Day · Job Category · Admin - Clerical · De ...
-
Treatment Coordinator
1 week ago
Specialty1 Partners High Point, United StatesOur office, Asheboro Oral Surgery - High Point, is seeking a talented full-time Treatment Coordinator to join our busy specialty practice. · We are looking for a talented and skilled Treatment Coordinator to help us accomplish our mission to improve the lives of our patients by ...
-
Billing Adjudication
1 day ago
Guardian Pharmacy Kernersville, United StatesKernersville, North Carolina, United States of America · Extraordinary Care. Extraordinary Careers. · With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. · Southern Pharmacy Services, a m ...
-
Inventory Logistics Specialist
3 weeks ago
CPM Holdings, Inc. Lexington, United StatesCOMPANY OVERVIEW: · CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industrie ...
-
Inventory Logistics Specialist
4 weeks ago
CPM Holdings, Inc. Lexington, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW: · CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, C ...
-
Digital Forensic Analyst
6 days ago
United States Army Criminal Investigation Division Liberty, United StatesSummary · About the Position: You will serve as a Digital Forensic Analyst (DFA) responsible for applying the full range of analytical knowledge, skills, and abilities in the forensic identification, examination, analysis, and reporting of data associated with U.S. Army Criminal ...
-
Pro Sales Associate
3 weeks ago
Behr Paint Mira Loma, United StatesTo thrive as a Pro Sales Associate, you must be approachable, organized, and genuinely interested in helping our customers. Some basic computer skills are necessary to use our customer management software. An outgoing personality with a positive attitude will help you start up co ...
-
Client Coordinator
4 weeks ago
Solace IT Solutions Kernersville, United StatesJob Description · Job DescriptionResponsible for achieving maximum efficiency of our internal resources through daily dispatch and scheduling of service requests through Autotask. Requests are submitted via phone call, email, automated alerts, and client portal tickets. It will b ...
-
ACTT Team Leader
3 weeks ago
Children's Hope Alliance Burlington, United StatesJob Description Job Description Description:*Sign-on Bonus 2,000k*SUMMARY:The Child ACTT Team Lead is responsible, personally or through appropriate delegation, for staffing and clinical supervision of the Child Focused Assertive Community Treatment (ACT) team. The Team Leader wo ...
-
ACTT Team Leader
4 weeks ago
Children's Hope Alliance Burlington, United StatesJob Description Job Description Description: SUMMARY:The Child ACTT Team Lead is responsible, personally or through appropriate delegation, for staffing and clinical supervision of the Child Focused Assertive Community Treatment (ACT) team. The Team Leader works in conjunction wi ...
-
supervisory contract specialist
2 weeks ago
U.S. Special Operations Command (Army) Liberty, United StatesSummary · About the Position: The pay band NH-04 includes the General Schedule grade equivalent to GS-14 to 15. Other initiatives under the Acquisition Demonstration Project include simplified classification, streamlined hiring process and expanded developmental opportunities. ...
-
Human Resources Specialist
2 weeks ago
U.S. Special Operations Command (Army) Liberty, United StatesSummary · About the Position: This position serves as a Human Resources Specialist for the Personnel Services Section. · This job is open to Career transition (CTAP, ICTAP, RPL) · Federal employees who meet the definition of a "surplus" or "displaced" employee. · Federal empl ...
-
Human Resources Specialist
3 weeks ago
Joint Activities Liberty, United StatesSummary · About the Position: Serves as a staff-level Specialist, responsible for the administration of the Command's Human Resource Development (HRD) Programs for the Joint Activities Command.This position is located in Fort Liberty, North Carolina. · This job is open to Caree ...
-
Intelligence Specialist
2 weeks ago
U.S. Special Operations Command (Army) Liberty, United StatesSummary · About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction This position is loc ...
Help Desk Specialist - Greensboro, United States - TEKsystems
Description
Job Description
Job DescriptionDuration
3
Duration Unit
Month(s)
Fully REMOTE
External Communities Job Description
One of Winston Salem\'s top companies is looking to onboard a Service Desk analyst to assist with the recent surge of password reset requests they have experienced.
Req Description
Description
The Service Desk is the central point of contact for employees and customers. While providing the highest level of customer service, the Service Desk Analyst I answers incoming calls, tracks all information in a call tracking system, uses a knowledge management tool along with their expertise to resolve level 1 incidents in a timely fashion. The Service Desk Analyst I escalates unresolved incidents and service requests to the proper level 2 and 3 support teams. Troubleshoots basic end-user issues on various platforms, to include software, hardware, network and telecommunications systems, as well as, provides basic desktop support.
Essential Duties and Responsibilities:
• Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
• Comply with standard processes and procedures documentation
• Strong customer service focus to successfully interact with end-users and peer teams
• Interact closely with customers to understand their needs and / or requirements
• Ability to coordinate with geographically dispersed teams to achieve results
• Consistently seeks to develop self and skills needed to be prepared for future opportunities
• Contact support teams as necessary to assist with incident resolution regarding system outages
• Follow up on unresolved ticket status on behalf of the customer
• Resolve password / account access related calls
• Receive, log and manage several calls each day from internal and external customers via telephone and or web based ticketing system
• Troubleshoot IT related incidents, related but not limited to, software, network, laptops/desktops and printers
• Escalate unresolved calls to various support teams
• Ability to support 24x7x365 on-call rotation as needed
Minimum Skills and Competencies:
• High degree of initiative, mature judgment, and discretion
• Must perform well in high-energy, dynamic and team-oriented environments
• Ability to work in a team environment
• Solid written and verbal communication skills
• Experience working with an enterprise ticketing system
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Strong knowledge of Microsoft based operating systems
Desired Skills:
• Bachelor's Degree in an IT related discipline, or the equivalent combination of education, professional training, and / or work experience
• 1+ years of experience in an IT support environment
• ITIL Service Management experience preferable but not essential
• Active Directory knowledge a plus
• CompTIA IT Certifications a plus
Enterprise Req Skills
Helpdesk,Ghost,Heat,Windows,7,VPN
Job Title
Service Desk Analyst Level 1
Top Skills Details
years of helpdesk experience in an enterprise environment doing password resets
2) Experience working within a formal ticketing system. They use Heat, but other formal ticketing system experience is acceptable.
3) Proven experience with over the top customer service
North Carolina,United States,27105
Additional Information
100 % Remote
Drug Test Required
true
Experience Level
Expert Level
EVP
-Great opportunity to be a part of a growing company and team.
-Career growth starts internally
-Growing through acquisitions
-$2.5 Billion company
Work Environment
Corporate environment. They are growing, so there are definite adjustments being made. There are certain employees who sit at tables while their desk areas are getting set up. This is not a micro-managing environment. They look for people who want to learn and grow.
Additional Skills Tags
Additional Skills & Qualifications
Strong documentation skills. Ability to work with a team in multiple different locations. Strong communication skills.
8:00 am – 5:00 pm – 1 resource
8:30 am – 5:30 pm – 1 resource
9:00 am – 6:00 pm - 1 resource
9:30 am – 6:30 pm – 1 resource
10:00 am – 7:00 pm – 1 resource
Business Qualification
Impact to the Internal/External Customer
The IT support helps to keep the business up and running. It keeps down times low and sales/productivity up. Also, the first line of support helps to free up higher level IT to work on higher level issues.
Interview Information
1-Step Webex Interview