Front Desk Scheduler - Easton, United States - Smitty's Maintenance Repair

Description

We are looking for a Front Desk Scheduler at our automotive service shop, you will be the first point of contact for our customers, providing exceptional customer service and managing appointments efficiently.

• Greet customers warmly and assist them with scheduling appointments for automotive services.
• Coordinate with service technicians to schedule appointments based on availability and service requirements.
• Maintain an organized appointment calendar, ensuring optimal scheduling efficiency.
• Communicate with customers regarding appointment confirmations, reminders, and any necessary followup.
• Manage customer information and service history accurately in the database system.
• Provide information to customers about services offered, pricing, and estimated completion times.
• Handle customer concerns or complaints professionally, escalating issues as needed to management.
• Assist with administrative tasks such as filing, data entry, and maintaining inventory of office supplies.
• Collaborate with other team members to ensure a seamless customer experience and efficient workflow.

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in a customerfacing role, preferably in the automotive industry or a related field.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Ability to work well under pressure in a fastpaced environment, while maintaining attention to detail.
• Flexibility to adapt to changing priorities and willingness to assist with various tasks as needed.
• Knowledge of automotive terminology and basic understanding of vehicle maintenance is desirable but not required.
• Must have a valid drivers license.

• Bereavement leave
• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

• Monday to Friday

• Customer service: 1 year (preferred)
• Computer skills: 1 year (preferred)

• Easton, PA required)

• Easton, PA 18045: Relocate before starting work (required)