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    Workstation Analyst - Danville, United States - TEKsystems

    TEKsystems
    TEKsystems Danville, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Duration

    6

    Duration Unit

    Month(s)

    Req Description

    Description

    Responsible for all PCs and peripheral devices in their assigned area and provide users with excellent customer service. Works closely with desktop services and applications analysts to ensure workstations and peripherals are functioning properly with all installed applications. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

    Enterprise Req Skills

    Windows 10,office 365,customer service oriented,remote support,troubleshooting,active directory,Workstation,hardware/software,imaging

    Job Title

    workstation analyst

    Top Skills Details

    Proficiency with Windows 10 Technical Support
    Experience supporting O365 environment
    Have supported printer issues (HP preferable)
    Have strong troubleshooting abilities with hardware/software issues

    Worksite Address

    Danville,Pennsylvania,United States,

    Additional Information

    They are ideally looking for a person in Scranton area and also Danville area. Both sites are short staffed.

    Drug Test Required

    true

    Experience Level

    Intermediate Level

    External Communities Job Description

    Responsible for all PCs and peripheral devices in their assigned area and provide users with excellent customer service. Works closely with desktop services and applications analysts to ensure workstations and peripherals are functioning properly with all installed applications.

    EVP

    Employee Value Proposition (EVP)
    - Ability to work for a well respected health system across the US
    - WFH ability with this role/ remote work (1-2 days/wk)
    - Gaining experience working for enterprise level healthcare account
    - Potential for long term opportunity (CTH)

    Work Environment

    hospital setting/ clinical setting

    Additional Skills Tags

    active directory,Workstation,hardware/software,imaging

    Additional Skills & Qualifications

    Help desk experience of at least 1yr
    Provides front line action for microcomputer hardware, software, network and communications problems in a timely manner
    Recommends IT related enhancements to meet both current and future needs
    Responsible for researching problems using microcomputer and network documentation/ vendor supplied support databases, with minimal supervision
    Develops and maintains knowledge regarding networked computing environment, problem management tools and problem resolution methods
    Maintains an accurate list of hardware assets within standard IT database application
    Ability to be able to work on site a majority of the time because of the nature of the job

    Business Qualification

    Impact to the Internal/External Customer

    Interview Information

    1 step, 40 min Teams Meeting

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