- Unwavering Stability
- Supportive Management that encourages growth opportunities
- Company Events
- Personal and Professional improvement
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Celebrate Paid Holidays
- 401K with company match
- Tuition reimbursement
- Referral Program
- Competitive Pay ranging from $20 - $25/hour plus commissions and bonuses
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service via phone, email, and in-person interactions.
- Utilize product knowledge and understanding of electrical trade practices to assist customers with product selection, technical questions, and troubleshooting.
- Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
- Collaborate with internal teams, including sales, operations, and technical support, to ensure seamless customer interactions and resolution of inquiries.
- Maintain accurate customer records, including contact information, communication history, and order details.
- Identify opportunities to improve customer service processes and procedures, contributing to the overall efficiency and effectiveness of the customer service department.
- Stay up to date on industry trends, product developments, and regulatory requirements relevant to the electrical trade.
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service role within the electrical trade industry.
- Strong knowledge of electrical products, equipment, and systems.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems, with experience using CRM platforms preferred.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
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Customer Service Representative - Fenton, United States - Work With Your Handz
Description
Sparks Fly: Join Our Team as a Customer Service Rockstar in the Electrical TradeExplore career opportunities with us Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and rewarded.
We aim to onboard a seasoned Customer Service Representative with a background in the electrical trade industry to enhance our team. Success in this role is defined by the ability to demonstrate outstanding communication skills, a deep comprehension of electrical products and services, and an unwavering dedication to creating exceptional customer experiences.
What can we do for you?
We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, and company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.
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