Connected Solutions Consultant - West Chester, United States - altafiber

altafiber West Chester, United States

1 week ago

Description

Job Description

Job Purpose

This position is responsible for representing altafiber's brand equity in a retail setting with a high level of quality service that exceeds our customer's expectations, excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products and services offered in the store as well as the systems and processes that support them. The Connected Solutions Consultant is the personal representative of altafiber to every customer who comes into the store. This position carries the responsibility of presenting a positive, friendly, professional and knowledgeable image to the altafiber customer.

Essential Functions

Provide high quality service to all altafiber customers and potential customers that enter or call the store
Utilize outbound dialing with a focus on customer acquisition and up sell while utilizing connected home products and services
Assess the customer's needs and provide optimal communication smart home solutions as well as applications from our product and service line that meets their needs within identified constraints such as budget and availability
Provide helpful, professional, and courteous assistance on altafiber related services that fall beyond the scope of the services offered at the store
Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered
Take ownership in knowing connected home devices and solutions offered in
Take ownership for knowing about and understanding our promotional offers
Take ownership for understanding the systems that support our products and services
Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, in store technology, in store devices, accessory setup and reports and other applications as they may be developed
Demonstrate an outstanding understanding and application of all store operating procedures
Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation
Attain sales and service goals as defined by store manager and customer feedback
Provide consistent documented customer sales and follow up
Successfully demonstrate a superior application of all training provided

Education

Two years of College/Technical School resulting in an Associate's Degree or equivalent Relevant education and training courses desired

Experience

1 to 2 years relevant telecommunications, retail sales, and customer service experience desired

Special Knowledge, Skills, and Abilities

Superior listening skills Intelligent, able to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems Superior consultative selling skills, needs assessment skills, problem-solving skills, and integrative thinking Smart home knowledge or products solutions

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from email addresses. We are encouraging applicants to apply through our website ataltafiber Careersfor added security.

About Us

Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Additional Information

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from email addresses

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