Customer Service Support Specialist - McLean, United States - General Dynamics Information Technology

General Dynamics Information Technology

Verified Company

McLean, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:

Job Family:
Systems Administration

Job Qualifications:

Skills:
Mobile Support, Ticketing Systems, Troubleshooting

Certifications:

Experience:

1 + years of related experience

US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Customer Service Support Specialist joining our team perform IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile devices inventory.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:
The Contractor shall have the following required skills, certifications and demonstrated experience:

Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
Demonstrated experience imaging and reimaging laptops.
Demonstrated experience loading software onto laptops.
Demonstrated experience interacting with service providers to resolve issues.
Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and nontechnical audiences.
Demonstrated experience providing strong customer service and problem solving skills.

Additionally the Contractor Team Lead should have the following required skills, certifications and demonstrated experience:

Demonstrated experience developing, updating, and maintaining Standard Operating Procedures (SOPs).
Demonstrated experience developing and implementing process changes and improvements to enhance team effectiveness.
Demonstrated experience leading a team of personnel providing IT systems support and providing team direction and guidance.
Demonstrated experience in staff scheduling.

HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:
Skills and demonstrated experiences that are highly desired but not required to perform the work include:

Demonstrated experience working in a team environment and with all levels of management.
Demonstrated experience imaging and reimaging with Sponsor's laptop build
Demonstrated experience loading software onto laptops.
Demonstrated experience creating Sponsor laptop accounts.
Demonstrated experience with Sponsor's SOP for managing the lifecycle of laptops issued to Sponsor's customers.
Demonstrated experience with IT service delivery processes.
Demonstrated experience multitasking in an environment with competing priorities and short suspense timelines.
Demonstrated experience with the Sponsor's enterprise IT incident ticketing tool.

WHAT YOU'LL NEED TO SUCCEED:

Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Required Experience: 3+ years of related

Security Clearance Level: TS/SCI with Polygraph

Location: McLean, VA

On Customer Site
U.S. Citizenship Required

OpportunityOwned

GDITCareers

WeAreGDIT

JET

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cuttingedge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely salary range for this position is $75,582 - $102,258. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA McLean

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life b