- Connecticut
- Delaware
- Illinois
- Indiana
- Kentucky
- Maine
- Maryland
- Massachusetts
- Michigan
- New Hampshire
- New Jersey
- New York
- Ohio
- Pennsylvania
- Puerto Rico
- Rhode Island
- Vermont
- Virginia
- West Virginia
- Wisconsin
- Travel throughout their state and/or region, as directed and approved by DoD, to assess needs for support services and form relationships with community service providers to assess needs for support services and form relationships with community service providers.
- Provide Service members and families with information and referrals.
- Support increased outreach and coordination to Service members and families from all Components with special emphasis on geographically isolated service members and their families.
- Support on-demand events consisting of presenting information, operating an exhibit booth with Military OneSource materials and answering questions about the Military OneSource Program.
- Host webinars to educated service and family members, service providers and military leaders on the benefits available to the military community.
- Collaborate with programs and services to build coalitions and connect Federal, state, and local resources and non-profit organizations to Active Duty, Guard, and Reserve families.
- Partner with military leaders, unit contacts and service providers to implement state plans to address the needs of the military community and strengthen the network of support available throughout the state or territory
- Document services and resources provided on a reporting form.
- Develop and maintain a catalogue of Government approved family programs and support resources within each state.
- Identify problems and/or gaps in services/resources and determine methods to fill gaps and enhance existing support systems' efforts in collaboration with Military OneSource, DoD, State Joint Force HQ, along with civilian community resources to enhance community capacity.
- Provide support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, PFM services, information and referral services, deployment assistance, SECO, exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, MWR services, and transition assistance.
- Participate in and facilitate collaboration between military and civilian agencies to improve coordination.
- Provide referrals to the Government for consideration of the MC&FP Champion Network program.
- Provide briefings and share information that brings related groups together to facilitate networks of volunteers, when approved by the Government.
- Maintain contractually mandated training requirements.
- This job has no supervisory responsibilities.
- Four-year college degree OR Eight (8) Plus Years Equivalent Experience
- Four years plus prior military experience as an active duty, National Guard, or Reserve member (or as a spouse of a member) or relevant Civilian Experience
- Comprehensive and current knowledge of military culture and life, and current issues affecting military families (e.g., relocation, separation, and deployments).
- Knowledge of Military Family Services Programs and the challenges of the military lifestyle
- Successful experience showcasing strong customer service Skills
- Professional Experience of social services and/or education delivery systems
- Skilled in providing individual education as well as group facilitation
- Ability to manage multiple priorities
- Ability to use verbal and written communication skills effectively
- Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information
- Ability to travel at minimum 50% of the time within state and/or Region
- Valid passport
- Must pass a pre-employment background check and Government Security Check
- Some locations require Spanish-speaking personnel (Puerto Rico, Texas, etc.)
- Ability to work both independently and as part of a team
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
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State Consultant - Woodbridge, United States - Zeiders Enterprises
Description
This position is remote (work from home), but must be local to one of the following states:Job Title:
State Field Consultant
Summary - This is a contingent Opportunity and would begin work upon the contract award.
Zeiders Enterprises, Inc. is seeking candidates for State Field Consultants to support the Military OneSource contract.
The Military OneSource contract provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP).
This program provides a broad array of information, resources, referrals, and counseling to military Service members, their families, and eligible civilians at locations worldwide.
State Field Consultants will travel throughout their state and/or region to assess needs for support services and build relationships with community service providers.
This position also supports on-demand events and additional outreach activities in support of the identified needs for the military families within the state.
Essential Duties and ResponsibilitiesThis position requires travel and access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Physical Demands:
Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses a personal computer, telephone, copier, printer, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the es
