Associate Product Manager, Mcdelivery Tools - Chicago, United States - McDonald's Corporation

McDonald's Corporation

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family.

From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good:
good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.

Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

Take a class at Hamburger University
Sample future items in our Test Kitchen
Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description Job Summary**This opportunity is part of the
McDonald's Customer Experience, Innovation & Product team where our vision is to develop digital customer experiences that delight our customers and enable our crews to operate our restaurants reliably and effectively.

Key Responsibilities:

Partner with Senior Product Manager to develop and implement the product strategy and roadmap for Delivery Tools experiences, aligning with overall business goals and market trends
Accountable for the product roadmap and communication to stakeholders
Participate in squad ceremonies for their product domain and liaise with thirdparty engineering teams to map dependencies, align requirements, and define shared implementation details
Drive endtoend product development, including participating in market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch product enhancements and new features
Collaborate with engineering and design to determine the best functional solutions for our users, prioritize the work, and track against timelines
Take ownership over features and translate requirements into specifications and user stories
Maintain a healthy backlog of work and play a critical role in many agile ceremonies
Support the team with escalation and resolution of impediments
Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis. Use insights to advise product decisions and prioritize product backlog items.
Collaborate with crossfunctional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives

Qualifications

Passionate and customerobsessed, looking for new solutions for the business, who truly enjoys designing and delivering great experiences to build brand affinity.
Capable of finding product solutions that customers (internal and external) love, in a business that has complex operational and service delivery considerations
Knowledge and familiarity with UX design, customer experience and customer experience platform technology systems/specifications interdependencies
Confident working in a fastmoving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
Experience working in an Agile environment is a plus
Excellent communication and presentation skills, with the ability to optimally communicate sophisticated concepts to both technical and nontechnical audiences

Requirements:

Bachelor's or master's degree or equivalent work experience
Minimum of 2 years of experience in product management or software development
Strong communication skills, with the ability to influence and collaborate with crossfunctional teams
Proven experience leading crossfunctional teams and projects
Flexible with occasionally working outside of "normal" core hours to collaborate w