Host - Scottsdale, United States - The Mexicano | Cactus

The Mexicano | Cactus

Verified Company

Scottsdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Overview
The Hostess or Host is responsible for providing a positive first and last impression to our guests.

You will greet customers as they enter and exit the restaurant, take and manage reservations, control a waiting list, provide guests with menus, and show guests to their seats.

You will answer phone calls and customer inquiries about the restaurant and menu. You will assist various restaurant staff at a Manager's discretion when necessary.

Responsibilities and Duties
Greeting guests as they enter and putting them on a waiting list as necessary.

Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations, and answering questions.
A knowledge of the menu.
Helping with other positions in the restaurant as needed.
Providing great customer service.

Requirements:

High school diploma or equivalent

At least 6 months experience in a highvolume restaurant
A positive attitude and ability to work well under pressure with all restaurant staff
Must be professional, dependable, enthusiastic, and friendly
Must have a positive attitude, be punctual and be a team player
Able to stand for long periods and work in a fastpaced environment
Able to work a flexible schedule including nights and weekends
Passionate for creative food and exceptional service
Committed to training and learning new skills
Attention to detail

INDFOH