Full-Time Customer Service Supervisor - Manteca
1 month ago
Job summary
The Customer Service Supervisor will provide direction and work alongside associates to deliver excellent customer service. They will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.Responsibilities
- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
- Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
- Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
Job description
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