Team Manager - Newport News, United States - EPSA

Description

To support our development, we are looking for a Team Manager M/F immediately on a permanent contract.


Your tasks:

• Lead and coordinate teams of business managers.
• Guarantee data quality and the smooth running of the team.
• Position yourself as the preferred contact with customers.

Main responsibilities

Management

• Provide daytoday guidance to the team of business managers (set production targets and adapt load/capacity resources).
• Supervise operations for the teams under their responsibility (compliance with deadlines, SLAs, push tasks, tips...)
• Organize and plan team work
• Participate in the recruitment and training of new employees
• Conduct annual performance reviews and define objectives
• Support the development of your team's skills
• Analyze incidents and define corrective action plans

Reporting

• Prepare operational indicators and reports
• Participate actively in customer business reviews
• Lead performance meetings (daily, weekly, monthly)
• Carry out reports requested by customers.

What do we expect from our future recruit?

• BAC+3 in Sales Administration
• 5 to 10 years experience in leading operational teams.
• English native, French is a plus

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Techniques and tools: ERP, Excel, language skills adapted to the teams concerned, oral and written communication.

• Ability to grow teams, conflict management, team management/animation.
• Litigation management, flow/process control.
• Skills in Recruitment, integration and training techniques.

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Transversal: Autonomy, adaptability, collaboration, business knowledge, stress management.


Benefits:

• Health insurance
• Variable bonus
• 3 days/week of home office
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Pay:
$ $30.00 per hour


Benefits:

• Health insurance
• Paid time off

Experience level:

• 10 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 8 hour shift

Experience:

• Team management: 5 years (required)

Work Location:
In person