Assistant Front Office Manager - San Francisco, United States - Marriott International, Inc

Marriott International, Inc

Verified Company

San Francisco, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location San Francisco Marriott Fisherman's Wharf, 1250 Columbus Avenue, San Francisco, California, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information:
This hotel is owned and operated by an independent franchisee, Crestline Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

POSITION PURPOSE
The Assistant Font Office Manager will assist in the planning, direction, coordination and execution of all activities

and personnel within the front office departments to include: front desk, bell/door, PBX, concierge (if applicable).

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Requirements

Essential Functions Statement(s)

Understands and abides by all safety protocols.
Willingly embrace lastminute changes in direction and unexpected changes in operational plan.
Performs other duties as assigned.
Maintain positive guest relations at all times.
Ensure front office staff and management is properly trained to standards and able to carry out the

- operations of each department.

Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are

- authorized and budgeted.

Establish standards for personnel performance and customer service.
Review work procedures and operational problems to determine ways to improve service, performance, or

- safety.

Provide Leadership / Mentoring to Front Office staff.
Maintain complete knowledge of all Front Office department policies/service procedures.
Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and

- promotions, daily arrivals / departures / room availability, scheduled in-house group activities.

Complete daily walkthrough of Front Office department areas observing the following and instruct

- designated personnel to rectify any organization deficiencies:

Staffing
numbers, appearance, attitude
Operational cleanliness and maintenance
Service appearance, merchandising, attitude
General crispness, quality and consistency of operation
Storage areas organization, cleanliness, inventories and care of equipment
Review and respond to daily operational demands as it relates to the hotel.
Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
Monitor security of public areas of the hotel.
Establish par levels for supplies and equipment.
Provide training, development, professional discipline, and positive support for all department employees

- to ensure qualitative standards and growth, depth and development.

Create and maintain a quality, professional work environment.
Assist in the performance appraisal process by providing performance related feedback to the department head.
Anticipate guests' and employees' needs and respond promptly.
Promote positive guest relations at all times.
May conduct preshift meetings to review information pertinent today's business.

Pay and Benefits