Customer Service Manager - Baxley, United States - All Ways Caring HomeCare

All Ways Caring HomeCare

Verified Company

Baxley, United States

40 minutes ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Company:
All Ways Caring HomeCare

Overview:

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a selfmotivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fastpaced environment and efficiently manages client or employee needs with urgency
A peopleperson, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is wellorganized

What you will receive:

Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities

External Job Description:

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and recordkeeping
Conduct periodic home visits and safety checks

Qualifications:

What you will need:

Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills

About our Line of Business:

Additional Job Information:
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day Here are some benefits: