Guest Service Agent- Full Time - Burlingame, United States - Hilton San Francisco Airport Bayfront

Hilton San Francisco Airport Bayfront

Verified Company

Burlingame, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

The Hilton San Francisco Airport Bayfront is currently looking for a full-time Guest Service Agent to join their Front Office team

The Guest Service Agent is responsible for greeting, registering and checking guests out of the hotel while ensuring the highest level of customer service, quality and preferred standards are met at all times.

This is a full-time position for someone flexible to work AM and PM shifts during weekdays/weekends as needed.

MUST have a flexible schedule

What Will I Be Doing?

As Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service.

Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with checkout including, but not limited to, ensuring rooms and services are correctly accounted, using the pointofsale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use upselling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Attends appropriate hotel meetings and training sessions
Complies with our uniform and grooming guidelines
Performs other duties as assigned

Job Requirements:

High School Diploma/GED or equivalent is required, some college coursework is preferred
Must be flexible to work AM and PM shifts all days of the week
Must have guest service experience, preferably in a hotel setting
Must be 18 years or older
Must be able to multitask in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
Good communication and interpersonal skills are essential
Flexible schedule required for days, evenings, weekends and holidays
Ability to effectively communicate in English with supervisor, fellow employees and guests

Hourly Wage:
$25.50

Benefits:

Medical, Dental and Vision

401K matching

Toll reimbursement

About the hotel:

The Hilton San Francisco Airport Bayfront hotel is centrally located to downtown San Francisco and Silicon Valley. Our hotel has received the 2015 Trip Advisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on Trip Advisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests.

Experience:
Preferred

1 year(s): Guest service

Education:
Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)