Medical Receptionist - Chicago
1 day ago
Job description
A fast-paced medical office is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our patient care team. This role is one of the first points of contact for patients, helping ensure a smooth check-in/check-out process while delivering exceptional customer service.
Key Responsibilities
Greet, check in, and check out patients with professionalism and accuracy
Schedule appointments and update patient profile information in the EMR system
Verify insurance using phone or online tools and collect copays
Answer phone calls, take messages, and direct inquiries appropriately
Maintain patient confidentiality and ensure all documentation is complete
Escort patients to exam rooms when necessary
Prepare and print forms needed for patient visits
Assist with follow-up appointments and referral scheduling
Support providers by identifying HEDIS-related needs for scheduled patients
Present patient satisfaction surveys and escalate service issues when needed
Participate in daily/weekly team huddles to discuss patient needs
Perform general administrative duties including faxing, emailing, scanning, and record updates
Maintain a clean, organized reception area
Provide superior service and build trust with every patient interaction
Required Qualifications
High School Diploma or equivalent
MediClear Certification or equivalent HIPAA/Privacy training required
Minimum 1 year experience in a medical office, clinic, or similar patient-facing environment
Strong computer skills including EMR experience and basic IT system familiarity
Excellent verbal and written communication skills
High attention to detail with strong organizational abilities
Strong customer service mindset and ability to stay calm under pressure
Ability to multitask and handle a steady flow of patients
Fluent in spoken and written English
Preferred Qualifications
Medical Assistant education or certification (not required)
BLS for Healthcare Providers
Proficiency in Microsoft Office (Excel, Word, Outlook)
Skills Needed for Success
Positive, professional attitude
Strong listening and interpersonal skills
Ability to work efficiently in a team-oriented environment
Ability to deliver accurate documentation and maintain compliance standards
Comfortable with fast-paced clinical operations
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