Patient Service Representative - Millsboro, United States - Beebe Healthcare
Description
Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview:
Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks.
Responsibilities:
Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis.
Accurately prepares required forms for completion, review, and/or signature by patients or patients
- representative and ensures that each is explained and presented in a manner understood by the patient.
Receives and reviews medical documentation (to include records & referrals) and assists in the appropriate processing of these documents based on their scope & job duties.
Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities.
Assists clinical staff and providers with clerical responsibilities when needed.
Assists in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch/admin time procedures, end of day procedures, and closing procedures.
Understands how to utilize the EHR, DHIN (Delaware Health Information Network), Provider Portal, websites for insurance verification/eligibility and other systems as needed.
Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.
Works in other BMG office locations and/or other shift times when needed.
Performs all other duties as assigned by manager/director.
Qualifications:
Two years experience in hospital/medical office environment with familiarity of registration and insurance.
Computer skills with attention to details. Familiar with medical terminology.
Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.
Competencies Skills:
Essential:
- Clear Communication Skills Both Written And Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Education:
Essential:
- High school graduate or equivalent
Other Information:
Two years experience in hospital/medical office environment with familiarity of registration and insurance.
Computer skills with attention to details. Familiar with medical terminology.
Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.
Starting at:
USD $16.50/Hr.
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