Technical Solutions Architect - Salem, United States - NICE Careers

NICE Careers Salem, United States

3 weeks ago

Description

Position at NICE
Position Summary

The Technical Solution Architect is an advanced technical expert and source of knowledge for designated products with the ability to solve for designs that combine multiple technical capabilities.

With deep and broad experience in Network, telecom, cloud, hardware and software environments, the role is comfortable navigating across complex systems.

Possessing also generally a specific area of expertise, they further act as interface between the customer, sales and presales organization and the product house.

Responsibilities:

Provide an advanced level of support to the Account Manager and Functional Consultant in specific challenging technical situations that require greater efforts beyond solution engineers.

Professionally and independently conduct complex discovery conversations, negotiations and needs analysis for technical topics.
Deeply understand the diverse capabilities and requirements needed to be incorporated in a particular design regarding customer expectations.

Identify all technical challenges of the customer to assure a complete design and solution customer satisfaction through all stages of the sales process.

Create research and develop designs to unique customer specifications with applicable documentation that fully articulates the NICE products technical capabilities and solves to the stated requirements.

Extensive development and design documentation that is provided to the sales teams and reviewed in detail with the customer to influence decision makers and stakeholders.

Respond to customer inquiries regarding advanced technical specification efficiently and effectively.

Deliver designs to the services teams, and act as an integral part of the sales team to research and answer any design questions/issues.

Own specific area of expertise, and act as source of knowledge between the organization, customer and the product house

Convey specific customer requirements to Product Management teams as well as provide product feedback and work closely with product management to distill marketplace requirements into product enhancements.

Provide training and produce associated material for other members of the sales teams to educate, support and advance NICE sales.

Seamless collaboration with the sales account managers and functional consultants fostering an integrated team approach to customer engagement.
Act as an integral team member working to achieve regional and team sales goals
Must be able to establish and maintain strong relationships throughout the sales cycle.

Education:
BA or BS from an accredited university in a technical field such as engineering, computer science or information technology. Master's degree in IT also beneficial

Requirements:

At least 5 years of experience in an advance and highly technical role (developer, architect,) that was engaged in the planning, executing and managing of complex software sales.

Exceptional communication and presentations skills. Highly articulate and able to confidently explain complex models in a clear simplified manner.
Strategic thinker with a strong technical aptitude and innate passion for seeking technical depth and complete understanding.

Collaborative team oriented approach to selling with the ability to develop relationships with the 'C' or VP level business users to sell based on business value and influencing on technical issues.

Excellent project management skills with the ability to manage multiple, complex sales opportunities simultaneously.

Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

Strong domain expertise combined with advanced strategic and project management skills.
Proven successful ability to sell Enterprise software/business solutions/business intelligence

Engagement:
Externally with customers and decision makers. Internally in tight collaboration with Functional Consultants, Account Executives and Product Management

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees.

It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of

age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.

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