Office Manager - Northfield, United States - Kensington Furniture

Description

For 112 years now, Kensington Furniture remains committed to best serving our customers & community. What we do helps makes moments at home better.

We seek an office manager to join our team, an individual who is committed to these same values and mission.

After a customer says yes to a new furniture and/or a mattress it's up to you and other team members to execute.

Checking customers out, data entry, scheduling delivery or pick ups, navigating customers who have services isues and other concerns.

Seeking a person who will be a great & reliable team member to our store manger, operations manager, and customer experience manager.

Essential Functions:

The essential functions include, but are not limited to the following:

• Answer inbound phone calls.
• Manage missed and abandon calls
• Investigate customer's problems and find solutions.
• Ensure that each customer has an informative and positive experience by using good customer service skills, and knowledge of company products and services.
• Schedule delivery appointments.
• Follow up with customer deliveries
• Manage open order report and update customer on the delivery of their order or service parts.
• Monitor reports for available inventory that can be scheduled for delivery.
• Work with all internal departments
• Process exchanges, reselects, & returns.
• Managing multiple reports
• Schedule technician appointments
• Assist with overflow of Sales calls
• Manage Hubspot tasks and deals
• Manage parts inventory
• Manage warranty claims
• Clerical duties including assisting customer at the counter, entering sales orders, taking payment, and processing fiancing paperwork
• Data and inventory tag management

Minimum Requirements (Knowledge, Skills and Abilities):
High School Diploma or equivalent is required.

• Ability to work a retail schedule including weekends, nights and holidays
• Proficient in the use of Microsoft Office, including Word, Excel and Outlook.
• Excellent communication, organizational, and leadership skills.
• Initiative to meet assigned goals, missions and objectives.
• Previous cash handling experience
• Ability to multitask within a fastpaced service environment

Pay:
$ $23.28 per hour

Expected hours: 40 per week


Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location:
In person