IT Helpdesk - Houston, United States - Idera, Inc.
Description
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.PRIMARY RESPONSIBILITIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Ask questions to determine nature of problem.
- Walk users through problemsolving process
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
More jobs from Idera, Inc.
-
Lead Product Architect
Austin, United States - 1 week ago
-
Lead Product Architect
Austin, United States - 1 week ago
-
Senior Account Executive
Austin, United States - 1 week ago
-
Senior Software Engineer
Austin, United States - 1 week ago
-
Transactional Attorney
Houston, United States - 1 week ago
-
Regional Sales Manager
Houston, United States - 1 week ago