Student Services Analyst - Chandler, United States - Maricopa Community Colleges

Maricopa Community Colleges

Verified Company

Chandler, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hiring Salary Range:

$50, $65,801.50/annually, DOE

Grade:

114

Work Schedule:

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours:
Monday - Thursday, 7am-6pm

Work Calendar:

12 Months

Maricopa Summary:

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

What's Currently Happening at Maricopa

Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
One of the largest community college systems in the country
2020 Healthy Arizona Worksites Program recipient
Named 19th Best Employer for Women by Forbes
2019 No. 42 in Arizona's Best Employers

Benefits:

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

20 paid observed holidays
Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
Paid vacation, sick, and personal time
Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
Annual professional development growth funding
Tuition reimbursement for employees and dependents
Flexible work schedules
Maricopa Employee Health & Wellness Program:
Sight-On-Site Eye Care Services
Diabetes Empowerment Education Program
Mobile Onsite Mammography Screenings
Employee Assistance Program (EAP)
Wondr
online program that teaches clinicallyproven, healthy habits that lead to less stress, better sleep, weight loss, and more
Pre-Retirement Events
Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

Job Summary:

The Student Service Analyst, Academic Advisor provides leadership and program coordination within the Academic Advising department. This position provides content knowledge expertise for a given Field of Interest and manages highly complex assigned student cohorts. This role is tasked with tracking student data and improving student success outcomes related to academic advising and retention.

This position engages in proactive case management by providing academic planning and support, monitoring academic progress to completion, and addressing any potential barriers to success.

Essential Functions:

45% - Provides professional-level end-to-end Academic Advising to an assigned caseload of students, to support student learning, persistence, and degree completion.

Provides 1:1 and group academic advising sessions, on-boarding and retention strategies, and holistic student success support to students. Provides students with guidance on goal setting, decision making, degree and certificate options, transfer pathways, and course selection.

Implements Guided Pathways framework to program advisement by acting as the primary liaison and academic advising lead for a Field of Interest or specialized cohort, connecting students with academic and personal resources like tutoring, counseling, and career services.

Provides ongoing, proactive outreach and follow up to ensure student learning and progress outcomes are met. Tracks cohort data on student degree progress and completion and identifies at-risk students.

25% Manages overall Field of Interest cohort caseloads, including monitoring team performance and duties for quality assurance, training, and evaluation.

When serving as a department lead, directs the daily activities of non-exempt staff and provides work direction to the team to meet department deadlines and program management.

Problem-solves complex student concerns and provides technical assistance and troubleshooting to front-line staff if problem-escalation occurs. Tracks, analyzes, and evaluates program outcomes. Works collaboratively with academic divisions and other student affairs department leads as an academic advising content expert in the areas of career and educational planning, degree and curriculum requirements for graduation