Account Executive - Houston, United States - Starmark Local LLC

Description

The Starmark Local, LLC Account Executive, hereby referred to as Service Center Director, leads and coordinates all activities of the Local Service Center with the responsibility of maximum profitability, growth and long-term success.

This position directs the fulfillment of immediate and long-term needs including, but not limited to, overseeing the daily workflow of the branch, order processing, marketing, inventory management, and ensuring high customer satisfaction according to the established Starmark excellent service standards.

• Adheres to Vandor's Values, Principles and policies as published in the Vandor Team Member Handbook.
• Maintains accountability for profit/loss of Center including constant management of financial strength, opportunities for growth, efficiency analyses, market opportunities, risk assessments, annual budgeting, sales forecasting and establishment of operational goals in collaboration and coordination with Starmark Local Headquarters.
• Ensures cold calls to grow the business are being made, either personally or by overseeing a Sales Specialist, to new funeral homes and crematories within target delivery zones and/or guides/leads Sales Specialist dedicated to growing the business by adding new funeral homes and crematories to all target delivery zones.
• Establishes and builds sustainable relationships of trust through open & interactive communication with all internal/external customers (and the public), ensuring that excellent professionalism, superior quality and strong ethics are constantly displayed.
• Holds responsibility for all facets of customer satisfaction from start to finish including responding to requests for information, identifying customer needs, implementing best possible solutions, processing orders and following up with Production/Shipping to ensure ontime delivery.
• Resolves any customer complaints or issues promptly by acting as a liaison between internal departments and the customer, coordinating customer refunds and/or exchange of goods, and reporting errors or miscommunicated information to appropriate team members through the Quality Reporting Tool.
• Lead and manage an assembly operation of select cremation products to be located in that same warehouse.
• Orders and manages inventory including placing vendor orders, receiving goods according to established labeling practices, and adhering to established minimum and maximum warehouse quantities to ensure ability to meet customer needs.
• Processing and fulfillment of orders, including pulling the next day's orders while drivers are making deliveries and acting as a commercial driver when necessary.
• Schedules and prepares shipments, documents and forms (including BOL's and preparing/transmission of ASN's if required) to move products efficiently.
• Plans, prepares and distributes print and digital marketing materials and correspondence ensuring accuracy, timeliness and effectiveness.
• Maintains awareness of website content ensuring relevancy and accuracy.
• Identifies training needs/opportunities and develops and implements a plan for meeting those needs, both for self through the Starmark Local Service Center Director Training program and for all staff, especially focusing on sales development and "backdoor" selling techniques.
• Arranges target delivery routes and assists drivers in best loading and sequencing patterns according to need with a constant awareness of potential growth, increased efficiencies and minimum daily product quantities to ensure maximum profitability.
• Accurately collects, records and communicates valid and complete data at all times, including but not limited to: relaying information to headquarters, inputting information into established computer programs (i.e. Syspro) and maintaining customer files using a CRM system in coordination with Customer Service.
• Establishes, manages and secures clean and orderly warehouse space (up to 10,000 feet) including obtaining building lease terms, ensuring all systems (HVAC, sprinkler systems, etc.) are in good working order, and identifying new lease space at end of any lease term, as needed.
• Maintains company equipment, phone lines, and licenses alongside the IT Department to ensure uninterrupted, uptodate, secure functionability.
• Manages incoming phone calls, ensuring that they are all to a singular Service Center phone number owned by Vandor (and not a personal number) and that the calls are being forwarded or backed up to another Vandor employee or a personal line when needed.
• Participates as able in weekly Starmark Marketing and Technical Review Meetings.
• Participates in, leads and ensures location compliance with safety protocols and programs including annual trainings and certifications.
• Represents Starmark Local at state funeral associati