Service Shop Foreman - Throop, United States - Hunter Truck

Hunter Truck

Verified Company

Throop, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hunter Truck is hiring We are currently looking for a
Service Shop Foreman to join our energetic and committed team members at our Scranton, PA location.

A family-owned authorized dealer of Peterbilt trucks,
Hunter Truck has provided generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales.

A name that's been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.

Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork._

SUMMARY:

The primary function of the
Service Shop Foreman **is to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

EMPLOYMENT INFORMATION:

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_ Schedule_: Full-time, Monday to Friday 7:00am - 3:30pm
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_ Location:_ 200 Keystone Industrial Park Road, Unit 3, Throop, PA 18512

HUNTER TRUCK OFFERS:

Competitive Wages
Excellent growth and advancement opportunities
Benefits in medical, dental, vision, life and disability insurance & more
401(k) Retirement Investments
Service Incentive Plans
Referral Bonus
Paid Training
Boot stipend

EDUCATION and/or EXPERIENCE

Four to ten years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license and driving record that meets company insurability standards.
Commercial Driver's License preferred; must meet company insurability standards
State Vehicle Inspector Certification preferred

SUPERVISORY RESPONSIBILITIES
Responsible for the overall direction, coordination, and evaluation of this unit; Also directly supervise 8-12 non-supervisory employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear.

The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to climb or balance.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Greet customers in a professional and courteous manner to promote goodwill and confidence.
Listens to customer's description of vehicle problem to determine possible solutions and work procedures.
Insures a clear understanding of the customer's financial responsibility to the repair order and what part of the total repair he will be expected to cover.
Delegates and distributes work to an applicable qualified technician.
Provide complete understanding of work to be done on the customers vehicle and the time needed to perform the work.
Monitors all jobs in progress to assure quality standards are maintained.
Provide technical support for technicians when necessary.
Provide the customer with an accurate repair estimate.
Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
Maintain a good working knowledge of applicable warranty offerings.
Road tests vehicles to qualitycheck work performed to insure it is ready to be returned to the customer.
Assist technicians in developing their skills, including on the job training.
Maintains shop tools and equipment inventory.
Work with the Service Manager on obtaining repairs and/or replacement of worn out tools and equipment.
Ensures shop supplies are adequately supplied.
Supervise the housekeeping of the customer's truck, the shop, the truck lot, and the locker room.
Reviews and analyzes, with the Service Manager, technicians' and production efficiency records.
Schedule future appointments, when applicable, to insure the technician is not overtaxed.
Provide sufficient writte