KBB BDC Representative - Oakbrook Terrace
12 hours ago
Job description
Castle Automotive is seeking a KBB BDC Representative to join our team
We are committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive to make it happen If this sounds like something of interest to you, please apply now with any relevant qualifications that would make you a valuable addition here at CAG.
What We Offer
401(K) with a company match
Major medical /Dental (50% employee paid premium)
Vision
Voluntary Benefits (Accident, Life, Critical Illness, Disability, and more)
Paid Time Off
Employee vehicle purchase discounts
Flexible work schedule
Career advancement
Responsibilities
Set ICO appointments and coordinate with management.
Confirm all ICO appointments daily.
Follow the CAG process and procedures for responding to all incoming internet (email), phone, text, and chat leads.
Manage task lists to ensure follow-up process is being executed on a daily basis.
Update KBB ICO data for executive management on google docs on a daily basis.
Actively search opportunities on 3rd party sites (Craigslist, Facebook Marketplace, Autotrader, , Cargurus, private sellers listings, OfferUp, etc)
Follow up on trades from all Castle Automotive dealerships
Coordinate vehicle purchases/pickups with seller and Management and/or Buy Center Reps on outside vehicle purchases.
Learning, understanding and adhering to call and email scripts.
Active participation in department meetings and training
Working together with a team to reach department and store goals.
Meeting with the manager regarding objectives, planned activities, reviews and analysis.
Must be available on occasional Saturdays.
Qualifications:
Self-motivated to exceed expectations and strive for excellence
Customer service experience a plus, will would consider training the right candidate.
Highly proficient computer skills and navigating multiple internet sites.
Excellent communication skills (verbal and written)
Professional, ethical, and respectful
Ability to respond to all personality types with professionalism.
We are looking for qualified, quality people who are ready to start their career within our family.
To learn more about us visit:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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