- Provide the highest level of customer service
- Use advanced troubleshooting skills to determine the root cause of issues
- Use excellent communication skills to describe issues and set expectations with customers
- Demonstrate attention to detail and follow through on projects and requests
- Support, train, and augment other team members and their skills
- Work with the helpdesk ticketing system and review open tickets daily
- Respond timely to email, phone, and other requests from customers and team members
- Laptop and Desktop support - support a wide range of hardware and software
- Mobile device support for Apple and Android devices
- Setup, deploy, and manage windows computers and software
- Microsoft Office 365 support
- SharePoint and OneDrive file sharing and sync support
- Troubleshoot basic network problems
- Basic networking fundamental knowledge such as: DHCP, DNS, VPN, VLAN, IP addresses and subnetting
- Basic configuration of routers, switches, access points
- Experience with mobile broadband internet solutions
- Proactive troubleshooting with regards to networking monitoring
- Knowledgeable in SDWAN, Radius authentication, Dynamic VPN setup
- Perform other related duties as assigned
- Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience
-
IT Support Specialist
2 weeks ago
Hilo Fish Company Hilo, United StatesJob Description · Job Description · Aloha, · Join our dynamic team at Hilo Fish Company, the premier seafood company in the heart of Hilo. Renowned for excellence, Hilo Fish has a solid reputation for delivering unparalleled quality. We're looking for a committed team player wi ...
-
IT Support Specialist
2 weeks ago
Hilo Fish Company Hilo, United StatesAloha, · Join our dynamic team at Hilo Fish Company, the premier seafood company in the heart of Hilo. Renowned for excellence, Hilo Fish has a solid reputation for delivering unparalleled quality. We're looking for a committed team player with a proven track record for success. ...
-
Family Support Specialist
2 weeks ago
realjobshawaii Hilo, United States Full timeThe Family Support Specialist under the general direction of the Clinical Supervisor, aids individuals and families having problems concerning family relationships or other aspects of their social functioning affecting unity of family and welfare of community. · Qualifications · ...
-
University of Hawaii Hilo, United StatesApplicants seeking short-term or part-time work with the University of Hawaii may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of Support Specialist, Support, Spec ...
-
Academic and Accreditation Support Specialist
20 hours ago
University of Hawaii Hilo, United StatesSalary: See Position Description · Location : Hilo, HI · Job Type: Full-Time Temporary · Job Number: · Department: University of Hawaii at Hilo · Division: Academic Affairs - Office of the Vice Chancellor · Opening Date: 05/17/2024 · Closing Date: 5/31/2024 11:59 PM Hawaii ...
-
Dietitian
4 days ago
Fresenius Medical Care Hilo, United States Full timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
Dietitian
5 days ago
Fresenius Medical Care Hilo, United States Full timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
Deputy Money Laundering Officer
1 week ago
BlueHorizon Solutions Chilo, United StatesThe Sparkasse Münsterland Ost is one of the largest savings banks in Germany. With around employees and a dense network of advisory centers, as well as a modern online offering including an award-winning app and video consultations, we are close to our customers throughout our bu ...
-
Student employee Customer Solutions CIR
1 week ago
Spectrum Dynamics Wainaku, United StatesAs the primary digitalization partner of the Bundeswehr, we provide stable, secure, and efficient IT services both domestically and internationally, from basic operations to the operational level, contributing to the continuous improvement of the Bundeswehr's leadership and opera ...
-
Omega Ventures Wainaku, United StatesAn academic teaching hospital · Training authorization for anesthesia for 42 months, intensive care medicine for 18 months, and pain therapy for 6 months, as well as the acquisition of additional qualifications in emergency medicine, partial acquisition of specialized intensive c ...
-
Area Scouts Wind/Photovoltaic
3 weeks ago
Emerald Enterprises Papaikou, HI, United States FreelanceAs a land scout, you are a key component in the growth of our wind energy and solar park projects. You independently approach landowners, tenants, and other local stakeholders. In close collaboration with our development team, you negotiate contracts to success and lay the founda ...
-
Deputy Residential Area Manager
1 week ago
Nexus Dynamics Kurtistown, United StatesAre you passionate about helping people in your nursing profession and value joy in your work? · ▸ If a respectful work environment is important to you · ▸ If you are looking for a strong team and a positive work atmosphere · ▸ If appreciation and recognition motivate you · ▸ ...
-
SilverTech Honomu, United Statesakut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader for medical professional groups. We advise and support doctors in their search for a suitable position, helping them to achieve their personal ...
-
Salesperson for upholstered furniture
3 weeks ago
Crimson Technologies Honomu, HI, United States Freelance**WE ARE LOOKING FOR COMPANIONS** · As a firmly rooted family business, we have stood for values such as fairness, solidarity, sustainability, and customer orientation for over 30 years with our entire team. With 47 locations, Multipolster is Germany's most successful and popular ...
-
Travel Nurse RN
2 hours ago
Travel Nurses, Inc. Hilo, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Hilo, Hawaii. · Job Description & RequirementsSpecialty: ED - Emergency Department · Discipline: RN · Duration: 15 weeks · 36 hours per week · Shift: 12 hours, ...
-
Travel Nurse RN
10 hours ago
Travel Nurses, Inc. Hilo, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Hilo, Hawaii. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · Employment Type: Travel · Job De ...
-
Ultrasound Technologist
16 hours ago
Travel Nurses, Inc. Hilo, HI, United StatesTravel Nurses, Inc. is seeking a travel Ultrasound Technologist for a travel job in Hilo, Hawaii. · Job Description & Requirements · ~ Specialty: Ultrasound Technologist · ~ Discipline: Allied Health Professional · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hour ...
-
CT Technologist
16 hours ago
Travel Nurses, Inc. Hilo, HI, United StatesTravel Nurses, Inc. is seeking a travel CT Technologist for a travel job in Hilo, Hawaii. · Job Description & Requirements · ~ Specialty: CT Technologist · ~ Discipline: Allied Health Professional · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hours, flexible · ~ ...
-
Ultrasound Technologist
16 hours ago
Travel Nurses, Inc. Hilo, HI, United StatesTravel Nurses, Inc. is seeking a travel Ultrasound Technologist for a travel job in Hilo, Hawaii. · Job Description & Requirements · ~ Specialty: Ultrasound Technologist · ~ Discipline: Allied Health Professional · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hour ...
-
Ultrasound Technologist
16 hours ago
Travel Nurses, Inc. Hilo, HI, United StatesTravel Nurses, Inc. is seeking a travel Ultrasound Technologist for a travel job in Hilo, Hawaii. · Job Description & Requirements · ~ Specialty: Ultrasound Technologist · ~ Discipline: Allied Health Professional · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hour ...
IT Field Support Specialist II - Hilo, United States - Moss
Description
COMPANY OVERVIEWMoss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, and design-build. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as the nation's top solar contractor and one of the top 50 general contractors. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement, and employee development. Its employees consistently rank Moss as one of the best places to work.
POSITION SCOPE AND ORGANIZATIONAL IMPACT
Moss' IT Field Support Specialists are responsible for supporting a wide variety of customer and network issues.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
JOB LOCATION: HONOLULU, HI
CLASSIFICATION: FULL TIME - NON-EXEMPT - SALARIED
REPORTS TO: IT SUPPORT MANAGER
Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
