- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
- Coordinates the day-to-day patient flow of designated ambulatory practices. Adjusts schedules/patient appointments to meet changing priorities due to severity of patients' needs. Works with physicians and staff to minimize patient wait.
- Supervises clinical and support staff. Establishes work schedules, makes daily assignments, delegates, and assigns duties/responsibilities. Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the Chief and Administrator.
- Assures appropriate triage of all incoming patient calls. Assesses acuity of patient condition responding appropriately to requests for appointments, concern with need to be seen and how soon, as well as general clinical question/concern(s)(s). Notifies physicians of discussions as appropriate. Calls in prescription refills after consulting with physician.
- Notifies appropriate physician of any critical or abnormal results. Notifies patient of results as requested by physician. Completes proper documentation in patient's electronic medical record.
- Provides direct patient care, including, but not limited to: escorting patients to examination room, taking vitals, completing intake in Medconnect, preparing and assisting physicians with procedures as necessary. Ensures the physical well-being of patients.
- Establishes and maintains systems/procedures to handle referrals in accordance with various insurance guidelines. Obtains authorization(s) for patient admissions, surgical procedures, specific tests, and verification of referrals to specialists from insurance companies/HMO's.
- Provides patient education based on appropriateness to the clinic.
- Resolves conflicts between patients, physician, and staff independently and/or in consultation with the physicians and administrative director.
- Maintains a continuing education program for staff by giving or arranging for in-services and providing for training opportunities.
- Develops and modifies unit policies, procedures, and operating protocols to ensure quality performance in conjunction with the physicians and Administrator. Reports statistics, evaluates problems, and proposes solutions for the unit.
- Monitors and controls the unit's budget in consultation with the physicians and the Administrator. Forecasts activities and costs. Procures and manages unit equipment, instrumentation, supplies, etc. Evaluates and recommends new equipment and instruments.
- Maintains current knowledge of technical and business developments and communicates relevant information to the work group.
- Takes actions to support the National Patient Safety Goals, nursing sensitive indicators, regulatory requirements (i.e. DC Health, TJC) and other identified quality metrics.
- Promotes Pathway to Excellence standards through daily practice.
- Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
- Bachelor's degree in Nursing required
- 3-4 years of progressively more responsible job-related nursing and medical office practice experience required and
- in a multiple physician practice preferred
- Registered Nurse in the District of Columbia Upon Hire required and
- BLS Upon Hire required and
- Certification in the clinical/specialty area from a nationally recognized nursing organization within 1 Year required
- PROBLEM SOLVING: Job requires a relatively high level of problem solving to find solutions to difficult human, technical, clinical or administrative problems. INTERNAL CONTACTS: Internal contacts necessary to effectively explain and interpret information for others inside the hospital. INDEPENDENT JUDGMENT: Work assignments are generally received in the form of broad goals or areas of responsibility and requires considerable judgment regarding the interpretation of policies, development of procedures, and selection of appropriate courses of action.
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
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Ambulatory Nurse Coord-Otolaryngology-MedStar Georgetown - Washington, United States - MEDSTAR HEALTH
Description
General Summary of Position
MedStar Georgetown University Hospital has an exciting opportunity for an Ambulatory Nurse Coordinator. Coordinates the operations of designated ambulatory practice(s) associates. Supervises clinical and support staff. Provides direct patient care and assists physicians with patient care. Develops, implements, and maintains operational policies and procedures in consultation with physicians and administrator.
Primary Duties and Responsibilities
Minimum Qualifications
Education
Experience
Licenses and Certifications
Knowledge, Skills, and Abilities
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
