Hotel Housekeeping - Gilbert, United States - Hyatt Place Phoenix/Gilbert

Description

JOB DESCRIPTION:

HCW Hospitality is focused on providing outstanding experiences to each of our guests, whether attending an event in our modern conference centers or staying in our award-winning hotels.

We're here to help you to have exciting new adventures, and create lasting memories with every stay.


WHAT YOU'LL DO:

As a housekeeper at the beautiful Hyatt Place Phoenix/Gilbert, you will fill a vital role in ensuring guest satisfaction through cleanliness and guest room hotel services for each guest.

You will be focused on optimizing each guest's experience by providing a spotlessly clean hotel guest room, facilities and outlets and providing incredibly friendly guest service to every guest.

• Love the look and smell of clean, be detail oriented, preferably with facility cleaning experience.
• Be incredibly friendly, customer centric, love to smile and have FUN in a team environment.
• Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards.
• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains security of equipment, keys and supplies issued each day.
• Reports lost and found articles to supervisor.
• Provides a professional image at all times through appearance and dress.

Note:
Other duties as assigned by supervisor or management


WHAT YOU'LL BRING:

• Availability
• Must be able to work a flexible schedule, including
  weekend and
  holiday availability
• Must have great customer service skills all of our positions come into high contact with our guests

• Attention to Detail

• Before releasing rooms back into inventory, ensure room has been cleaned thoroughly and ready for inspection

• Communication

• Professionally deal with difficult situations/people.

• Flexibility

• Varied tasks under varied conditions.

• Pace

• Must adapt to business demands

ABOUT OUR BENEFITS:

• Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO)
• 401(k) with company match
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in Arizona and beyond = more opportunities to grow your career

Pay:
From $16.50 per hour


Expected hours:
No more than 40 per week


Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have reliable transportation to get you to and from work each day?
• Weekend availability is required as we are a 24/7/365 operation. Are you able to work weekends?

Work Location:
In person