Mortgage Csr with Room for Advancement - Anaheim, United States - Your Favorite Lenders

Description

What we are looking for:
Your Favorite Lenders is growing and seeking top talent for our Customer Service department. The Customer Service Representative will be handling customer inquiries about our products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead qualification typically following a scripted presentation.

• This role can lead to a Jr. Loan Officer Training Program after 3 months.
• This role has Daily, Weekly, and monthly bonuses
• Uncapped income

What you will do:

• The Customer Service Representative is responsible for handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
• The Customer Service Representative is required to perform a minimum number of transfers per day to available agents
• The Customer Service Representative contacts prospective clients to generate interest in our mortgage products
• Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
• Multitask effectively by speaking and entering client data into the Your Favorite Lenders Mortgage Customer Relationship Management (CRM) System

Requisite Skills:

• Strong written and verbal communication
• Active listening
• Excellent time management
• Identify and assess customer's needs
• Provide accurate, valid, and complete information
• Ability to comprehend and follow directions
• Computer skills and ability to adapt to company systems
• Ability to multitask and remain focused

What you will need:

• Two years of relevant inside sales experience preferred
• High School diploma or GED required
• Comfortable meeting production goals in a deadlinedriven environment
• Able to work well in a team
• Excellent communication skills
• Flexible schedule with the ability to work various shifts

Pay:
From $17.00 per hour


Benefits:

• 401(k) matching

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Education:

• High school or equivalent (preferred)

Ability to Relocate:

• Anaheim, CA 92807: Relocate before starting work (required)

Work Location:
In person