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    Strategic Accounts Coordinator - Minneapolis, United States - Distinctive Staffing Solutions LLC

    Distinctive Staffing Solutions LLC
    Distinctive Staffing Solutions LLC Minneapolis, United States

    3 weeks ago

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    Description
    POSITION SUMMARY: The Sales Coordinator provides customer service through sales order creation, relationship building, purchasing, and monitoring in/outbound shipments with a focus on technology hardware. Partners with Senior Account Managers in servicing existing retail accounts. Ensures accurate orders, achieve high levels of customer satisfaction, and be a strong contributor to the achievement of department and company sales volume goals.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    1. Manage orders through all phases including creation, submitting, and communicating updates to internal teams.
    2. Support Senior Account Managers with customer requests and develop and maintain the relationship with strategic vendors and customers.
    3. Create, enter and manage customer orders from internal and/or external customers daily.
    4. Serve as first point of contact for customers and sales team; responsible for processing, reviewing and handling all activities from order placement to delivery.
    5. Maintain relationships with vendors.
    6. Source Products - Research solutions and equipment products and make recommendations to customers and/or Senior Account Managers.
    7. Create quotes from customer or Senior Account Manager inquires at agreed upon margins.
      • May include compiling information from supplier's list prices and determining shipping or inbound freight cost.
    8. Work with manufacturers and vendors to determine an estimated time of arrival of hardware and track daily.
    9. Collaborate with Integration and vendors to ensure that purchase orders are filled quickly and accurately and shipped in a timely manner.
    10. Track in/outbound shipments daily and obtain proof of delivery.
    11. Inform customers of details and changes regarding order ship date, estimated time of arrival, and shipping methods.
    12. Prepare reports and maintain inventory using internal databases; forecast and monitor inventory levels for customer lead-time and budgeting; create part numbers in proprietary systems.
    13. Reconcile differences between invoices and orders. Collaborate with other Sales Coordination team members to combine Purchase Order to reduce shipping costs.
    14. Research and investigate missing or damaged items or items received without purchase order.
    15. Answer main switchboard and transfer calls to the appropriate individual.
    16. Train new team members on the basic functions of applications and daily duties, various sales reports and provides necessary training documents.
    17. Actively participates in production and team meetings, updates team on incoming equipment and daily schedules.
    EDUCATION REQUIREMENTS
    • High school diploma or equivalent. Experience may be substituted for part of educational qualifications as appropriate.
    MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
    • 1 to 3 years' prior experience in B2B sales support or customer service.
    • Demonstrated ability to communicate effectively with individuals at all levels with internal and external customers, must be personable and have a service minded attitude.
    • Demonstrated fluency with basic math calculations
    • Ability to take initiative, be self-motivated and an independent, accountable, dependable performer.
      • Superior ability to exercise independent judgment and exercise discretion regarding confidential matters.
      • Effective planning, organizational and detail-oriented skills with the ability to prioritize multiple projects and adjust workload accordingly.
      • Proficient use of Microsoft Office including Outlook, Excel and Word Experience with MS Dynamics - Solomon preferred.
      • Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
      • Must be able to read, write and speak effectively in English.
    Compensación: $20.00 per hour

    Scott Labat of Distinctive Staffing Solutions has been in the staffing business most of his career. He started with staffing when he was opening restaurants across the country. Scott enjoyed the hiring process and staffing the locations. He left that business to continue his passion for staffing and went to work for an IT recruiting firm placing full-time resources, working with both clients and candidates. In his career he has worked with full-time staffing firms, project based consulting firms and national contingent staffing companies.

    We have all worked with consulting/staffing firms that have a process in place and will do what ever it takes to make their clients accept these processes. DSS understands that client success is wrapped around understanding their processes and procedures and working together to find a solution to their staffing/project needs.
    DSS is not in the business of making our clients change their internal processes to fit our needs.
    We listen to our consultants and candidates to understand what they are looking for in their career. It is important that we understand what is ideal for them and when we are working on the opportunity we can present that to them.
    We strive to make every placement a success for our resources as well as the clients.
    We want to make sure that our internal staff is also happy, without our internal team we have nothing. We are not an organization that is metrics driven, we have all worked with metrics driven organizations. You need to make a certain amount of calls/submittals/meetings each day/week/month. This is great if you are a machine but we all know that we are not. What makes DSS successful is the personalization that we strive for. We strive for one thing, making great placements with our trusted clients. You can't do that if you are forcing metrics, this causes actions that are not in the best interest of the candidate or our clients, this is not the targeted production that DSS wants.

    We want to make sure that every action that is taken in our organization is focused on a mututally successful placement, not meeting a quota.

    If you agree with these points we will build a great relationship. Distinctive Staffing Solutions was started to build relationships with clients, candidates/consultants and internal staff, not to fill quotas
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