Principal Operations Strategy - Riverwoods, United States - Discover Financial Services

Discover Financial Services
Discover Financial Services
Verified Company
Riverwoods, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Discover. A brighter future.
With us, you'll do meaningful work from Day 1.

Our collaborative culture is built on three core behaviors:
We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.

We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What You'll Do

Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world class customer experience.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

Serves as the primary liaison between business partners and operations teams for servicing processes.


Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.

Relationship management with business partners and management of system related projects from idea to implementation.

Ensures sound operational processes and procedures are developed and documented.

Develops any necessary remediation plans and ensures their timely completion.

Actively monitors servicing quality levels, communicates opportunities for improvement and collaborates with operations to improve service levels.


Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction with internal and external parties.

Qualifications You'll Need
The Basics

Bachelor's degree in Business, Social Sciences, or related.

6+ years in Customer Service Financial Services, Operations, or related.

In lieu of education, applicable line of business (deposits, personal loans, student loans) or related experience.

Bonus Points If You Have

Master's degree in Business, Arts, Social Sciences or related.


Compensation:

The base pay for this position generally ranges between $88,500.00 to $149, Additional incentives may be provided as part of a market competitive total compensation package.

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


Benefits:

We also offer a range of benefits and programs based on eligibility


These benefits include:
Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

All Discover employees place our customers at the very center of our work.

To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

(Know Your Rights & Pay Transparency Nondiscrimination Provision)
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