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    Sr. Field Service Technician - Brooklyn, United States - Rivian

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    Description

    About Rivian:
    Rivian is committed to maintaining adventure alive indefinitely. This includes the zero-emission Electric Adventure Vehicles they manufacture and the inquisitive and brave individuals they aim to attract.

    As a company, Rivian continuously challenges limits, never settling for the status quo. They redefine old issues, explore new solutions, and operate confidently in uncharted territories. While their backgrounds are varied, the team shares a common passion for the outdoors and a commitment to preserving it for future generations.

    Job Title: Senior Field Service Technician

    The Sr. Field Service Technician position involves ensuring exceptional internal and external customer experiences at Rivian's service locations. The perfect candidate will have strong technical skills, provide excellent customer service, be quick on their feet, have a proactive attitude, possess effective communication abilities, and a deep love for adventure. Collaboration with internal partners daily to address service needs and coordinate with various teams is also part of the role. Successful candidates will be dynamic leaders with outstanding communication skills, fostering cross-functional collaboration and promoting a culture of continuous improvement to support service teams and customers within service centers.

    • Initiate support for pre-production vehicle builds, including assisting cross functional teams
    • Travel as necessary until the local Service Center opens, including potential visits to the production plant
    • Operate remotely until the local service center opens, if applicable
    • Follow Rivian repair procedures efficiently without compromising quality and safety
    • Diagnose, repair, install, and inspect vehicles
    • Utilize a deep understanding of schematics and diagrams to accurately diagnose and resolve repair issues
    • Conduct road tests on vehicles to ensure repair quality
    • Perform necessary parts operations such as ordering, receiving, shipping, and managing inventory
    • Stay updated on technical skills and required training
    • Support campaigns and containment initiatives
    • Demonstrate extensive administrative experience using Microsoft Office tools
    • Maintain high-quality work with little supervision
    • Work collaboratively in a dynamic environment
    • Provide service support in the field
    • Ability to communicate professionally in a customer-facing environment
    • Support, Coach, and Mentor other technicians as needed
    • May require additional plant support and travel based on business needs

    Qualifications:

    • High School Diploma or GED preferred
    • Graduation from an accredited automotive repair school or equivalent vocation program preferred
    • Extensive experience in HV diagnostic work
    • 10 or more years of experience working on vehicle high voltage systems preferred
    • Understanding of HVIL (High-Voltage Interlock) and high voltage architecture
    • Minimum 3 years of experience as a shop foreman, team lead, shop supervisor, or trainer preferred
    • Excellent written and oral communication skills
    • Ability to identify problems and suggest solutions
    • Experience in Continuous Improvement Process
    • Experience using various test tools
    • Extensive experience in bumper-to-bumper diagnosis and repair
    • Ability to drive non-commercial truck and trailer preferred
    • Ability to travel up to 75% of the time, or as needed
    • Must have a valid driver's license and maintain a clean driving record
    • No driving-related suspensions or revocation of Driver License in recent years
    • Parts department and billing experience preferred
    • Experience with a work order management system and repair documentation
    • Experience in startup environments preferred
    • Strong organizational skills and attention to detail
    • Physical exertion may be required for tasks such as lifting up to 50 lbs.
    • Fluent in English, including reading and interpreting documents
    • Minimum age of 21
    • Available for a regular schedule of 40 hours per week, including weekends and holidays as needed
    • Ability to document repairs accurately

    Pay Disclosure:

    *Night shift times vary by location. Technicians working between 6p-6a will receive a 15% differential on top of base hourly pay.

    Salary Range: $50-$54 (final compensation based on experience and other factors permitted by law)

    Benefits Summary: Rivian offers comprehensive medical, dental, and vision insurance packages for full-time employees and their dependents. Coverage begins on the first day of employment, with Rivian covering most premiums.

    Company Statements:

    Equal Opportunity

    Rivian is dedicated to equal opportunities and complies with all relevant fair employment practices laws. All qualified candidates will be considered without regard to various factors, ensuring a fair recruitment process.

    Rivian is committed to making the hiring process accessible for individuals with disabilities, providing the necessary accommodations. For assistance, candidates can contact Rivian directly.

    Candidate Data Privacy

    Rivian collects and processes personal information of candidates during the hiring process, ensuring compliance with data protection laws. This data may be used for various purposes related to recruitment, employment, legal requirements, and more.

    Rivian may share candidate data internally with relevant personnel and external service providers as needed. The data may be transferred internationally and stored in various locations, subject to the laws of those jurisdictions.

    Please note: third-party application services are not currently accepted.


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