Fraud Customer Support Sr Specialist- 2nd shift - Pittsburgh, PA
1 month ago

Job summary
If you're a critical thinker detail-oriented seek opportunities to continuously learn consider a career at Citizens as a Fraud Customer Support Sr Specialist In this role you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience.
Responsibilities
- Handle routine customer fraud inquiries in a fast-paced environment using critical thinking skills to figure out customer's incident triggered problems concerns Breaking down the information provided by the customer into manageable components step-by-step approach while demonstrating empathy understanding.
- Use active listening skills during customer interactions to apply analytical reasoning examine in real-time data Navigate multiple bank systems independently understand issues assess outcomes different courses action relating moving forward with the customer's fraud inquiries Document within multiple systems written clarity proposed solutions next steps effective verbal communication skills gain consent resolution Provide accurate complete claims processing records management established procedures moving/placing documents software manual methods maintain claim records Experience leadership invested allowing achieve performance goals committed career development growth.
Job description
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