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    Assistant Community Manager - Durham, United States - ML Property Group

    ML Property Group
    ML Property Group Durham, United States

    2 weeks ago

    Default job background
    Real Estate
    Description

    Position: Assistant Community Manager

    Department: Management

    Job Status: Full-time

    Reports To: Community Manager

    ROLE OVERVIEW

    The Assistant Community Manager's role encompasses leasing apartments, resident retention, property marketing, and handling administrative and financial tasks. This position supervises the property in the Community Manager's absence and serves as a stepping stone towards becoming a Community Manager.

    KEY RESPONSIBILITIES

    • Driving traffic to the property
    • Handling phone and internet inquiries
    • Welcoming potential residents
    • Guiding property tours for prospective residents
    • Evaluating prospects
    • Finalizing leases by collecting rental applications and deposits
    • Conducting daily visual inspections of the property for cleanliness
    • Managing rental applications, scheduling move-ins, and organizing lease documents
    • Maintaining lease files following established policies
    • Accurately documenting daily traffic from all sources
    • Achieving a minimum of 30% conversion rate from total traffic to leases
    • Handling resident move-outs by adhering to lease terms, processing deposits, fees, and dispositions
    • Overseeing eviction procedures and court hearings if needed
    • Monitoring marketing outcomes, reviewing advertisements, and nurturing potential leads
    • Assisting in property upkeep tasks like cleaning and trash removal
    • Communicating effectively with residents both verbally and in writing
    • Coordinating resident events and ensuring resident satisfaction and retention
    • Reviewing financial reports with the Community Manager
    • Performing calculations related to rent, charges, and fees
    • Training leasing staff, acting as a liaison between departments, and stepping in for the Property Manager when necessary
    • Conducting property analysis, identifying trends, and making improvement suggestions
    • Managing client/owner relationships by providing updates, information, and addressing requests
    • Completing any additional assigned duties

    REQUIRED QUALIFICATIONS

    Education:

    • High School diploma required, college education is a plus

    Experience:

    • Minimum of four years in property management or a related field

    Pre-requisites:

    • Knowledge of Landlord/Tenant laws, GAA Lease, Fair Housing/ADA regulations, OSHA & EPA requirements

    Skills & Abilities:

    • Proficiency in MS Word, MS Excel, Google Suite, and Entrata
    • Basic typing and computer skills
    • Previous experience with HRIS is beneficial

    Certificates & Licenses:

    • Valid driver's license and car insurance required. CPM, ARM designation preferred.
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