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    Azure Tech PM - Princeton, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Princeton, United States

    2 weeks ago

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    Description
    Role: Azure tech PM
    Experience: 10+ years
    Work Location: Remote
    Contract

    Duties & Responsibilities
    RESPONSIBILITIES SUMMARY:
    • Manage teams of Individual contributors to achieve annual performance commitments at the program operational level
    • Ensure that the teams maintain the appropriate level of technical depth for current and future Microsoft products and support plans
    • Make key decisions about attracting, hiring, developing, and retaining talented SEs
    • Manage the budget in areas of morale spend telecom, freight & supplies, and training at the team level.
    • Should be able to connect the business strategy with team/technology performance results.
    • On occasion, the focus of this role requires the handling of escalated customer issues, which include direct customer communications / interaction. The overriding focus of this includes providing quality CPE in a cost-efficient manner.
    Job Details:

    Operations Management - 50%
    • Ensure the Operations ecosystem can achieve strategic business objectives and meet offerings commitments to include staffing, process, systems, and tools.
    • Implements metrics to drive continuous improvements
    • Maintain the business relationship and partnerships with key operational and offerings SMEs
    • Understand existing tools, processes and cycles of tool deployment and ensure that the day-to-day operations of SEs is prepared, reporting is available, and processes are complete and have been properly communicated.
    • Conducting periodic internal auditing to ensure that the highest level of operational standards is held, and to establish run processes where needed
    • Communicate Operational run health to the business stakeholders via meetings and reporting
    People Management - 40%
    • Build high performance teams that consistently align with core delivery priorities
    • Coach and develop direct reports, conduct regular connect meetings and hold annual performance reviews with direct reports. Lead the transformation acting as a change agent and being a role model
    • Attract, retain, and develop the right individuals
    • Establish a diverse & inclusive team culture
    Self-Development/ helping others succeed - 10%
    • Acts as a role model and encourages continuous personnel and organizational improvement.
    • Hold regular 1:1 meeting with directs to help chart development plans to improve performance
    • Mentorship to other peer Operations Managers and Team leads. Share good experience and knowledge that is relevant to others
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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