Service Writer/manager - Lanham, United States - Johnny's Auto Service
1 day ago
Description
'''Duties:'''
- Greet customers and provide excellent customer service throughout their visit
- Listen to customer concerns and accurately document them
- Create service orders and schedule appointments for vehicle repairs and maintenance
- Communicate with technicians to ensure timely completion of work
- Provide estimates for repairs and inform customers of any additional services needed
- Explain repair recommendations to customers in a clear and understandable manner
- Process payments and handle financial transactions
'''
- Previous experience in customer service, preferably in an automotive sales or service environment
- Strong sales skills and the ability to upsell services
- Knowledge of automotive repair and maintenance processes
- Familiarity with dealership operations and procedures
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize work effectively
- Detailoriented with strong organizational skills
Note:
This position does not involve any mechanical work or vehicle alignment. It is primarily focused on customer service and service writing.
Pay:
$57, $64,082.00 per year
Benefits:
- Health insurance
Day range:
- Monday to Friday
Shift:
- 10 hour shift
Work Location:
In person
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