Shared Ride Dispatcher/scheduler - Lebanon, United States - Lebanon Transit

Description

Job Summary:

Dispatcher
Excellent verbal and written communication skills required in English; Spanish would be a bonus.

Must have excellent customer service skills.

Communicates with operators by messaging instructions using the Ecolane System and/or by radio.

Answer dispatch line for cancellations, customer information, etc.

Check all routes for efficiency and reallocate trips from overloaded routes.

Communicate with Eldercare, Quest, and other clinics/customers to inform them of the status of van arrivals/departures.

Check the Ecolane System route assignments for future days to ensure efficiency.

Using the Ecolane System Manager Screen to assign operator names and van numbers for each route.

Inform the Shared Ride Program Supervisor of any vehicle placed out of service and the reason.

Ensure operators are assigned replacement vehicles when necessary to ensure trips have been accurately transferred to the replacement Mobile Data Terminal.

Responsible for informing the Maintenance Department which van is needed for early morning Dialysis, so it is conveniently placed for the morning operator.

Responsible for all coupon book sales, ensures each operator receives the necessary coupon books they will need for their customers.

Ensure destinations are accurately geocoded in Google Earth and saved to locations in Ecolane System.

Ensure mileages are verified.

Answer customer calls to schedule trips throughout the day.

Ensure Medical Assistance Transportation Program/Dialysis customers are entered and verified from a list approved by the Community Action Partnership or other agencies.

Become knowledgeable with all programs required; takes reservations for all agencies.

At the end of the shift, forward dispatch telephone line to the Lebanon Transit designated lines.

Ensure the building is secure at the end of shift by setting the alarm, locking all doors, and turning off the radio.

Count operator's money and verify number of coupons and cash in bag, secure all cash bags in the safe.

Gather all documents necessary for archiving the previous day's work.

These would include but not limited to:

• Operator's Manifest papers; Operator's Sheet and Fare Detail Report
• Scheduled trip sheets.
• Cancel and No-Show list.
• Same day addition list.
• Medical assistance list.
• Coupon book sales list.
• Dispatch Run sheets.
• Wait listed or standby list.
• Daily audit of the previous days run.
• IVR call audit.
• Americans with Disabilities Act of 1990 (ADA) trip duration report.
• Keep up to date on all driving Standard Operation Procedures (SOP), LT rules and regulations.
• Attach all paperwork to the checklist, which then would be delivered to the Supervisor of Shared Ride Services

Pay:
$ $15.00 per hour

Expected hours: 35 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Lebanon, PA 17046: Relocate before starting work (required)

Work Location:
In person