Lead User Technology Specialist - Phoenix, United States - City of Phoenix

City of Phoenix

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job ID
5342- Location
Professional & Supervisory

Full/Part Time

Full-Time

Regular/Temporary

Temporary

ABOUT THIS POSITION:

Public Works is currently seeking to fill two Lead User Technology Specialist (LUTS) positions to facilitate the management of IT incident response and IT support teams.

The LUTS positions will work to restore services as quickly as possible while identifying the root causes of any incidents that occur.

The LUTS will represent PWD as a LAN administrator and provide technical support for division business solutions.

Some operational activities will include managing Active Directory (AD), user identity, user device procurement, cyber security, and work order ticketing, along with server and storage coordination.

These roles will act as the top-level technical support responding to critical escalations, and supervise User Tech Specialists.

These positions are not eligible for telework.

IDEAL CANDIDATE:

Highly skilled and passionate individual who thrives in challenging situations.
A high level of knowledge in IT systems/infrastructure management and process methodologies and practices.
Excellent communication and customer service skills.

Able to:

Develop relationships with department operating divisions and unique IT needs.
Analyze situations accurately and implement correct course of action.
Work effectively with a wide range of customers.

SALARY:

Pay Range:
$86,590.40 to $121,825.60 annually.

Hiring Range:
$86,590.40 to $110,510.40 annually.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS:

A comprehensive benefits package is offered which includes:
Traditional pension with employer and employee contributions,
- for more details: Pension Information

401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid longterm disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12month period
Federal Student Loan Forgiveness offered through Savi

For more details, visit:
Unit 007 Benefits

MINIMUM QUALIFICATIONS:

Two years of professional level experience providing technical support for system infrastructure and/or software, plus one year working in a largescale environment and supervising highly technical staff.
AND Bachelor's degree in computer science, math, electronic systems engineering, or a related technical field.
Other combinations of experience and education that meet the minimum qualifications may be substituted.
The City job description can be found here.
Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

PREFERRED QUALIFICATIONS:

The minimum qualifications listed above, plus:

Experience with:

Work order ticket systems such as BMC RemedyForce and/or ServiceNow.
Supervising and managing technical staff including identifying, planning, and conducting training.
Tanium or similar software tool to manage endpoint devices, mitigate risk, and ensure security compliance.
Device inventory management.
Providing technical guidance and support to technicians, troubleshooting complex repair issues, and offering solutions to ensure timely resolution.

RECRUITMENT DATES:

Recruitment closes May 23, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list._ _This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY:

WE ARE HERE TO HELP:

Job interviews may be held by video or audio conference. If you are in need of computer resources,

for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
for more information.