Assistant General Manager - Houston, Texas, , United States

At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach hig ...

Job description

At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Courtyard Houston Medical Center/NRG Park, managed by Moody National Management LP is currently looking for an Assistant General Manager to join our team. 

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

Summary:

The Assistant General Manager plans and manages the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Essential Functions:

•  Effectively manage the staff of multiple hotel departments; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline, and recommend termination of employment as appropriate.

•  Implement company/brand programs, develop, and manage property programs and manage the operations of assigned functions in a manner consistent with the requirements of the management contract, the franchise agreement, federal/state laws and regulations, and the policies/procedures of the company.

•  Develop, recommend, implement, and manage the hotel's annual and long-term operation, sales and marketing, capital, revenue, expense, and profit goals to meet/exceed owner and corporate management expectations.

•  Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to maintain a high level of customer satisfaction.

•  Implement emergency procedures to ensure appropriate protection for hotel guests, staff and company assets; develop and deliver related training.

•  May collect outstanding Accounts Receivables and resolve Accounts Payable issues with vendors.

•  Maintain and update personnel and payroll records in compliance with Company policies and procedures, monitor and direct effective employee orientation and training activities.

•  Monitor employees to ensure compliance with safety policies and procedures; provide employees with related equipment and clothing items in accordance with Company policy.

•  Prepare and submit all reports to the General Manager and Corporate management as requested and according to scheduled due dates.

•  Assume responsibilities of any line level employee, as needed.

•  May assume the responsibilities of the General Manager in his/her absence.

•  Supervises Front Office Manager, Executive Housekeeper, Hosts/Hostess.

•  Perform special projects and other responsibilities as assigned.

Skills:

•  Advanced knowledge of the hospitality and business management fields and of all policies and procedures relating to hotel operations.

•  Great leadership, managerial/supervisory and organizational skills.

•  Good verbal and written communication skills and ability to interface effectively with all levels of employees and management, guests, owners, and investors.

•  Intermediate proficiency with all hotel-related systems/software and with MS Office products, including Word, Excel, and Outlook.

•  Ability to read, write, and speak effectively in English; some proficiency with speaking a second language highly desirable.

•  Ability to work well independently and in a team environment.

Competencies:

•  Action Oriented - Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

•  Communication Skills - Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect.

•  Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.

•  Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

•  Productivity - Manages workload, works efficiently, meets goals and objectives.

•  Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Experience and Education Requirements:

•  High School diploma or equivalent

•  3+ years of experience in Hospitality Management.

•  All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Physical Demands & Work Environment:

•  The employee is frequently required to stand; bend; kneel; walk; and reach with hands and arms.

•  This position requires the ability to occasionally lift products and supplies, up to 50 pounds.

•  Ability to supervise on-floor activities 60% of the workday.

•  Workdays and work hours may vary depending on hotel needs.

•  This position works indoors.