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Woburn

    Customer Experience Agent - Woburn, United States - Safelite

    Safelite
    Safelite Woburn, United States

    Found in: Lensa US 4 C2 - 1 week ago

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    Description

    The Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction.

    What Youll Get

    • Competitive weekly base pay starting at $19.00/hour.
    • Paid training and all the tools and resources you'll need to be successful.

    What Youll Do

    • Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops.
    • Assesses the needs of callers and resolve concerns quickly or escalate as needed.
    • Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
    • Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
    • Create work orders for commercial, rental and auction accounts.
    • All other duties as assigned.

    What Youll Need

    • High School Diploma or GED; OR 1 to 3 years experience in contact center or retail services industry, preferred.
    • Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.
    • Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.
    • Present a professional appearance and wear personal protective equipment.
    • Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
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