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La Plata

    Customer Service Representative - La Plata, United States - Bold Business Group

    Bold Business Group
    Bold Business Group La Plata, United States

    4 days ago

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    Description

    **Customer Service Representative (Bilingual)**

    La Plata / Bold Business Front Office / Part-Time We are looking for Customer Service Representatives to manage inbound/outbound calls and assist customers. **Candidates must be able to speak English and Spanish fluently.**

    **25-30 hrs./week** Multiple shifts available between 8am EST and 11pm EST Monday through Sunday **Job Responsibilities**

    + Manage inbound and outbound calls in a timely manner

    + Follow communication scripts when handling different topics

    + Identify customers needs, clarify information, research issues and provide solutions

    + Schedule appointments if necessary

    + Navigate computer programs and/or databases

    + Data entry

    + Maintain electronic files

    + May be required to perform additional duties and tasks as required by the Company

    **Job Qualifications**

    + Excellent English skills, both written and verbal

    + Spanish speaking skills are required

    + Excellent customer service skills

    + Good PC skills

    + Strong multitasking and time management skills

    + Great attention to detail

    + Able to support the WFH set up

    + Minimum download speed of 10 Mbps, minimum upload speed of 5 Mbps

    + Minimum of an i5 processor, 8 gig RAM

    + A designated work area

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