Customer Service Representative - Waldorf, United States - FPI Management

FPI Management Waldorf, United States

3 weeks ago

Description

Company Description

Multifamily Property Management

Job Description

•Property Name: Huntington Apartments

•138 Smallwood Village Center, St Charles, MD 20602, USA

•Full-Time

•Unit Count: 204

The Customer Service Representative is the community's resident relations specialist and is responsible for interacting with residents on behalf of FPI to assist with their needs and concerns, develop and maintain resident retention and lease renewal programs, and provide office support to the Community Director. The Customer Service Representative is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

Pay: $19 - $21 / Hour

DUTIES AND RESPONSIBILITIES

Job analyses will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal (non-essential) job functions are subject to modification. Nothing in this job analysis restricts management's right to assign or reassign duties and responsibilities for this job.

Resident Needs and Complaints

Assist Community Director with resident needs and complaints.
Answer the telephone with a smile.
Establish and maintain the best possible occupancy through resident retention.
Strive for good resident/management relations, to retain desirable residents.
Call all residents within 7 days of move in to make sure they are happy in their new home.
Call all residents within 30 days of move in to check if they continue to enjoy their home.
Call all residents 60 days prior to the expiration of their lease to check if they continue to enjoy their home.
Call all residents with 48 hours of a service request to make sure the work was completed to their satisfaction.
Ensure the safety, comfort and privacy of all property residents.
Assist residents with the reporting and recording of maintenance needs.
Enter all maintenance needs into the accounting system.
Submit all recommended increases and promotional programs to the Portfolio Manager by the 10th of each month.
Respond to all email inquiries.
Check community email hourly, including e-mail in spam filter

Develop a Resident Retention Program

Monthly Newsletter
Resident Activities
Move in Welcome
Concierge Services

Develop a Lease Renewal Program

Lease Renewal Functions
Lease Renewal Increase Recommendations
Lease Renewal Promotional Programs

Other

Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
Comply with all Fair Housing Laws and FPI policies and procedures.
Promote a professional image by adhering to FPI Management's Dress Code Policy.
Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

Minimum Requirements:

Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
High School diploma or equivalency certificate required.
May Require a Valid Driver's License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
Must be proficient in speaking, reading, and writing in English.

Skills Required:

Strong Computer Skills
MS Office
Google Apps
Property Management-Related Software
Email
Internet
Social Media

Additional Information

ESSENTIAL ATTRIBUTES

Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Customer Service Representative

2 weeks ago

Ernst & Young Washington, United States

Job Description · Customer Service Representative · En EY, tendrás la oportunidad de construir una carrera tan única como tú, con alcance global, apoyo, una cultura de inclusión y tecnología para convertirte en la mejor versión de ti. Contamos con tu talento y perspectiva para qu ...
Customer Service Representative

2 weeks ago

FusionTech Lorton, United States

"WE MOVE PEOPLE, PEOPLE MOVE US Escape Germany, head to Portugal: Dreamy coastlines, idyllic landscapes, and mild climate - that and much more awaits you in Portugal. We are looking for customer service representatives (m/f/d) for an international service company as part of direc ...
Guest Service Representative

3 weeks ago

Marriott International, Inc Washington, United States

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · ...
Seasonal Customer Service Representative

3 weeks ago

Suburban Propane Waldorf, United States

**Overview** · We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact ...
Sales representative field service

2 weeks ago

Apex Ventures Washington Park, United States

About the Company · Since its founding in 1985, we have specialized in storage and data center solutions. We purchase innovative products and services from leading IT manufacturers and distribute them to our customers - system house partners. As a value-added distributor, we not ...
Sales representative in the internal service

2 weeks ago

Horizon Innovations Washington, United States

We are a family-run and growing company in the textile industry. With a passion for textiles, we develop and distribute home and care textiles for hospitals, nursing homes, hotels, and more. Join our success story and become a part of our team. · We are currently seeking a Sales ...
Customer Service Representative

1 week ago

The Cigna Group Alexandria, United States Full time

SUMMARY · The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some c ...
Client Service Representative

15 hours ago

VCA Alexandria, United States Full time

JOIN OUR FAMILY · Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you VCA Alexandria Animal Hospital is seeking a Client Service Representative to joi ...
Customer Service Representative

1 week ago

PrideStaff Lorton, United States Temporary to Hire

Customer Service Representative · $ per hour · M-F, 8:30am-5:00pm Full-Time in Lorton, Va. · We are seeking an experienced Customer Service Representative to help support our fast-paced and quality driven service business. · Our dedicated team serves business and residential clie ...
Client Services Representative

2 weeks ago

Open Systems Healthcare Washington Highlands, Washington, D.C., United States Permanent

Client Service Representative - CSR · Open Systems is on a mission to change traditional notions of homecare. We aren't your typical homecare company. We are a homecare startup experiencing explosive growth because we look at homecare differently. · The OSH team is comprised of m ...
Customer Service Representative

15 hours ago

ABC Imaging Alexandria, United States Full time

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. · Job Description · We are currently seeking a proactive and experienced Customer Servi ...
Customer Service Representative

2 days ago

Sales Empowerment Group Manassas, United States

SUMMARY: · The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. · JOB DUTIES: · Responds to basic customer inquires regarding products, provides quotes, and handles order entry. · Places customer orders ...
Customer Service Representative

2 days ago

Joanna Kierys - State Farm Agent Justice, United States Full time

Benefits:401(k) · 401(k) matching · Bonus based on performance · Dental insurance · Flexible schedule · Free food & snacks · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & development · ROLE DESCRIPTION: · As a customer service repre ...
Licensed Insurance Customer Service Representative

1 week ago

Tomasko Insurance Agency Waldorf, United States

Job Overview: · **Responsibilities**: · - Assist customers with inquiries regarding their insurance policies, coverage options, claims process, billing issues, and policy renewals. · - Provide accurate and comprehensive information about various insurance products and services. · ...
Customer Service Representative

1 day ago

AlphaGraphics Falls Church, United States Full time

BENEFITS/PERKS: Competitive Compensation · Flexible Scheduling · Hard work, collaboration, humanity, fun, and laughter · Career path development · COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small ...
Field Service Representative

2 weeks ago

CACI Washington, United States

Field Service Representative (Special Forces)Job Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Continental US* * *CACI is seeking Field Servic ...
Member Services Representative

1 week ago

Planet Fitness Junction City, United States Part time

Title: Member Services Representative · Department: Operations · Reports to: Club Manager · FLSA: Non-Exempt · If you would love working for a rapidly growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supp ...
Customer Service Representatives

1 week ago

Addison Group Washington, United States Contract To Hire

Addison Group's client is seeking Customer Care Representatives join their team in Washington DC The pay-rate is $15-16/hour. This is a contract position. This position currently hybrid The organization offers an excellent opportunity to work with a dynamic team · Job Descriptio ...
Customer Service Representative

1 week ago

Fogo de Chão Maryland, United States Full time

Fogo de Chão is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco. Here at Fogo, we complement our extraordinary service with ...
Customer Service Representative

1 week ago

Addison Group Washington, United States Contract

Addison Group's client is seeking Customer Service Representatives to join their team in Northern Virginia The pay-rate is $13-16/hour. This is a contract position. This position currently hybrid The organization offers an excellent chance to learn new skills and grow · Job Desc ...