Night Auditor - Saint Michaels, United States - INN AT PERRY CABIN

INN AT PERRY CABIN

Verified Company

Saint Michaels, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

_Join the INN crew of hospitality professionals as a Night Auditor _Position pays $17.50 per hour.**The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Night Auditor who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession. Our exceptional group of talented, creative, and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience.

The Night Auditor ensures that the highest caliber of service is being offered to all guests in accordance with the Standards of Service provided by Inn at Perry Cabin, so that all their expectations are met or exceeded.

This individual will be responsible for the overall well-being of our guests and the property during late evening/early morning hours including but not limited to registration, checkout, problem resolution, and cashiering.

**_
Essential Job Functions_**- Greet and welcome guests upon arrival.

Maintain a positive, warm and friendly demeanor at all times. Smile, be attentive, helpful, and courteous to all guests, managers, and coworkers.
Accept payment for guest accounts both at the time of registration and at check out.
Balance daily paperwork and assigned bank. Make a deposit and accurate report of receipts daily.
Answer phone calls and questions concerning, but not limited to reservations, requests and/or giving directions to the hotel facilities, meeting rooms, or events held therein, in addition to dispatching phone calls as necessary.
Book reservations from a combination of walkin guests and phone call inquiries.
Take ownership of all guest challenges. This includes recording, resolving and following up with the guest in a timely manner upon completion.
Post miscellaneous charges and adjustments as required.
Process gift card purchases and ensure delivery to the guest.
Full job description available upon request.

**_
Preferred Qualifications_**- Experience with Opera or similar Property Management System preferred.

Possesses strong customer service skills.
Possesses strong knowledge about the hotel and the services offered.
Possesses strong administrative and organizational skills.
Possesses strong social skills and grace.
Possesses strong interpersonal skills, tact and diplomacy.
Two years' experience in a similar position in a luxury hotel setting desirable.
High school diploma or GED required. College desirable.
Requires working from 11:00pm to 7:30am on any day including weekends and holidays.

**_
Benefits_**- Free shift meals (prepared daily by our culinary team)

Eligible for medical, dental, vision, 401k (with company match), flexible spending accounts, short

- and long-term disability insurance, as well as tuition reimbursement for eligible courses/certifications

Employee discounts to guest rooms, food and beverage, Spa, golf, tennis, and waterfront.

_ About the Inn at Perry Cabin_
A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage.

Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure.

Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore.

Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

EOE