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    Professional Services Consultant - Chicago, United States - Litera Corp.

    Litera Corp.
    Litera Corp. Chicago, United States

    1 week ago

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    Description
    Job Description

    Come join a team of hard-working and motivated Professional Services Consultants who focus on implementing applications related to initial document creation. We are looking for an organized individual who can manage multiple software implementations simultaneously, including gathering requirements, coordinating technical installations, overseeing and testing template customizations, conducting end-user and Train-the-Trainer trainings, and handling ongoing communications with customers to ensure projects stay in scope and are delivered on time.

    A Day in the Life
    • Independently lead software implementation projects lasting from 1 month to 1 year
    • Configure and implement Create products in a variety of customer environments
    • Consult with customers to identify and assess needs and determine best approach for implementation
    • Make complex design, implementation, configuration and customization decisions
    • Test and validate deliverables for accuracy and usability
    • Provide project management expertise to customers, including developing and maintaining comprehensive project plans, keeping project constituents informed of project status on a regular basis, keeping Salesforce project information up-to-date
    • Ensure all product deliverables are delivered on time and on target and projects conclude successfully with high customer satisfaction
    • Act as a trusted advisor through all aspects of the project
    • Provide troubleshooting, problem isolation and escalation, customer training, and written materials on implementation projects
    • Identify creative ways to solve customer and prospective customer issues through a deep product understanding and an innovative approach to projects
    • Assist with release testing and act as a customer advocate by providing feedback to our internal teams related to product improvements
    Role Progression

    Within 1 month, you will:
    • Complete Professional Services onboarding process
    • Learn about Litera's values, culture, and mission
    • Meet with each team member independently to learn and understand their role within the team
    • Become familiar with the Create products by using Learn.Litera, existing documentation, and shadowing team member trainings
    Within 3 months, you will:
    • Have a basic understanding of the Create products
    • Shadow other Professional Services Consultants on customer implementations
    • Learn the requirements for Create implementations, including requirements gathering, testing, training, and project management and take on similar tasks for projects assigned
    • Continue integrating into the team and developing your role within it
    • Attend Professional Services Consultant team meetings
    Within 6 months, you will:
    • Continue to expand your understanding and knowledge of the Create products
    • Lead your own assigned projects, including handling or collaborating with team members to handle all requirements gathering, testing, training and project management
    • Assist with release testing and product feedback
    • Collaborate with team members on internal projects related to process, documentation, training, and education
    About You
    • 3-5 years experience providing project management, template customization, consulting, customer-facing customer service or software support in a legal environment
    • Strong project management and communication skills, including ability to manage multiple projects and internal assignments in a fast-moving environment
    • Strong MS Office skills, including experience with Microsoft Word styles and formats
    • Enjoy collaborating with otherseffective team player
    • Self-motivated and interested in personal growth and development
    • Technical aptitude and creative problem solver a plus
    California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $70,000 to $103,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).

    Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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