Technical Analyst - Washington, United States - CAVA - Support Center

CAVA - Support Center

Verified Company

Washington, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Profile:

At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day.

We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years.

We prioritize authenticity, curiosity, and the pursuit of excellence in everything we do. We are working towards something _big_, together.

We foster a culture built on five core values:

Generosity First, Always:We lead with kindness. Our best work happens when we act in service of others

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Constant Curiosity:We are eager to learn, grow, and explore beyond the obvious
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Act with Agility:We welcome change; it's the only constant. We embrace, adjust, adapt
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Passion for Positivity:We greet each day with warmth and possibility
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Collective Ambition:We have high aspirations that are achieved when we work together with a shared purpose

Technical Analyst, Digital Systems

What You'll Do:

Collaborate with crossfunctional teams, manage system integration projects, and ensure the optimal performance and security of our technology infrastructure
Collaborate with leadership to identify opportunities for technology driven improvements and innovation
Foster a collaborative and innovative team culture, promoting continuous learning and development
Oversee the planning, execution, and delivery of digital and loyalty projects, ensuring they are completed on time and within budget
Work closely with business, product, and project teams to define project scope, objectives, and deliverables
Be the liaison between product, restaurant systems, internal departments, and engineering to elicit, translate and drive prioritization of business objectives and requirements
Verify that implementation meets requirements in partnership with QA team members
Partner with architecture team and own documentation of architecture and design diagrams as needed
Collaborate with cybersecurity and engineering teams to establish and enforce security and technology protocols for systems and ensure compliance with relevant regulations and industry standards
Ensure issues are identified, tracked, reported, and resolved in timely manner including root cause analysis
Ensure work is completed in such a way to comply with established IT processes and internal controls (i.e. change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.)
Lead teams to accomplish priorities and initiatives with the impact for the guest in mind Abide by policies and procedures that support the service mindset
Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
Earn the trust of Team Members and Managers by consistently embracing CAVA's values
Show discipline in bringing consistent performance, communication, and attitude to the job every day
Actively contribute to your department in order to complete tasks and meet company goals
Recognize the emotional stake each Team Member has in personal and organizational success of this business

The Qualifications:

Proven working experience and success overseeing digital systems in a complex organization delivering results for at a minimum of 3 years
Exceptional analytical, problemsolving skills and knowledge of technical management
Experienced with information analysis and of computer hardware/software systems
Expertise in data integrations
Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions
Proven ability to write comprehensive, clear, and concise business requirements documents and user stories
Strong understanding of enterprise architecture, system integration and emerging technologies and the ability to learn new technologies quickly
Ability to communicate verbally to technical and nontechnical audiences and at all levels of the organization
Solid understanding of Business Process Modeling
Detailoriented mindset, selfdirected and able to work with mínimal supervision
Solid knowledge of Office products (Word, Excel, Power Point, Visio)
Adherence to change management and documentation standards
Restaurant, Retail, Loyalty and/or customer data experience preferred
Occasional travel as required

Physical Requirements:

Ability to maintain stationary position to be able to operate a computer and other office equipment
Must be able to identify, analyze and assess details
For certain positions, must be able to occasionally move or transport items up to 50 pounds
Ability to communicate with others and exchange information accurately and effectively
Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
Ability to