Jobs
>
Front Desk Agent
>
Virginia Beach

    Front Desk Agent - Virginia Beach, United States - Extended Stay Virginia B

    Extended Stay Virginia B
    Extended Stay Virginia B Virginia Beach, United States

    3 weeks ago

    Default job background
    Description

    Job Summary:

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    Responsibilities:

    QUALIFICATIONS:

    • High School diploma or equivalent required; College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
    • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful high pressure situations.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.
    • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
    • Ability to read comprehend and write simple instructions and/or short correspondence and memos
    • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
    • An operational knowledge of Microsoft Office suite
    • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
    • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
    • Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
    • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
    Property Details:

    Extended Stay America - Virginia Beach, featuring an outdoor swimming pool and a well-equipped gym, is located 5 miles from the Norfolk International Airport.

    Each spacious suite offers a modern kitchen with a refrigerator and a dishwasher. Meals can be prepared using Extended Stay America - Virginia Beachs barbecue facilities. A dining area and living area are included with all accommodations.

    Free wi-fi access is available at Extended Stay America - Virginia Beach. The hotel also provides free public parking on site and a reservation is required.

    We speak your language

    Company Overview:

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits:

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan
  • VIRGINIA BEACH HOTEL ASSOCIATION

    Front Desk Agent

    17 hours ago

    VIRGINIA BEACH HOTEL ASSOCIATION Virginia Beach, United States

    / · / · Front Desk Agent · HIRING NOW · MULTIPLE OPENINGS · $12/hr · Job Summary: · VSA is looking hire exceptional talent to become a part of an exceptional team The Full-time and Part-time Front Desk Agents provide service to customers, answers inquiries pertaining to th ...

  • Harmony Hospitality

    front desk agent

    4 days ago

    Harmony Hospitality Virginia Beach, United States

    Job Details · Job Location · Wyndham Virginia Beach Oceanfront, VA Virginia Beach, VA · Description · Are you enthusiastic, engaging and effervescent? This may be the position for you. · The Front Desk Agent is responsible for providing attentive, courteous, and efficient ser ...

  • Crescent Hotels & Resorts

    Front Desk Agent

    4 weeks ago

    Crescent Hotels & Resorts Virginia Beach, United States

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality At Crescent Hotels & Front Desk, Agent, Hospitality ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Virginia Beach, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Extended Stay Virginia B

    Front Desk Agent

    1 week ago

    Extended Stay Virginia B Virginia Beach, Virginia, United States Permanent

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Virginia Beach, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 weeks ago

    Aimbridge Hospitality Virginia Beach, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • La Quinta Virginia Beach

    Front Desk Agent

    1 week ago

    La Quinta Virginia Beach Virginia Beach, Virginia, United States Permanent

    Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...

  • VSA Resorts

    Front Desk Agent

    3 weeks ago

    VSA Resorts Virginia Beach, United States

    **Front Desk Agent (FT & PT)** · **Department:** Front Office **Location:** Virginia Beach, VA · **Summary:** · VSA is looking for Full-time and Part-time Front Desk Agents to provide service to customers, answers inquiries pertaining to the hotel, registration of guests and t ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Virginia Beach, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 weeks ago

    Aimbridge Hospitality Virginia Beach, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • tapwage

    Front Desk Agent

    2 weeks ago

    tapwage Virginia Beach, United States Full time

    The Hyatt House Virginia Beach Oceanfront is looking for an enthusiastic Front Desk Agent to join the team This role offers flexible scheduling to accommodate work-life balance · Overview: · The Front Desk Agent is responsible for assisting guests with check-in and check-out, ans ...

  • Remington

    Front Desk Agent

    2 weeks ago

    Remington Virginia Beach, United States

    Job Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and wher ...

  • Extended Stay Virginia B

    Front Desk Agent

    3 weeks ago

    Extended Stay Virginia B Virginia Beach, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Delta Hotels Virginia Beach Bayfront Suites

    Front Desk Agent

    1 day ago

    Delta Hotels Virginia Beach Bayfront Suites Virginia Beach, United States

    **Description**: · **Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality** · - At Crescent Hotels & Res ...

  • Crescent Hotels & Resorts LLC

    Front Desk Agent

    4 days ago

    Crescent Hotels & Resorts LLC Virginia Beach, United States

    **Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality** · - At Crescent Hotels & Resorts, we are a team ...

  • Delta Hotels Virginia Beach Bayfront Suites

    Front Desk Agent

    3 days ago

    Delta Hotels Virginia Beach Bayfront Suites Virginia Beach, United States Full time

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitalityAt Crescent Hotels & Resorts, we are a team of hospi ...

  • Irvine Company

    Front Desk Agent

    4 weeks ago

    Irvine Company Newport Beach, United States

    Position Summary: · Provide an energetic, outgoing, upbeat and technology savvy experience for all of our guests. From the time our guests arrive, you will be responsible for greeting them, checking them in, accompanying them to their rooms, delivering their luggage, and acting i ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 days ago

    Aimbridge Hospitality Norfolk, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • BBL Hospitality

    Front Desk Agent

    2 weeks ago

    BBL Hospitality Norfolk, United States

    Front Desk Agent · Job Details · Job Location · Springhill Suites ODU - Norfolk, VA · Position Type · Part Time · Salary Range · $ $16.00 Hourly · Job Shift · Any · Job Category · Hospitality - Hotel · Description · $14-$16/hr · COME AND JOIN OUR AMAZING TEAM · Most positio ...