Jobs
>
Front Desk Agent
>
Virginia Beach

    Front Desk Agent - Virginia Beach, United States - tapwage

    tapwage
    tapwage Virginia Beach, United States

    1 month ago

    Default job background
    Full time
    Description
    The Hyatt House Virginia Beach Oceanfront is looking for an enthusiastic Front Desk Agent to join the team This role offers flexible scheduling to accommodate work-life balance


    Overview:


    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.


    Key Duties & Responsibilities:

    • Resolve guest complaints, ensuring guest satisfaction.
    • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
    • Obtain assigned bank and ensure accuracy of contracted monies.
    • Keep bank secure at all times.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Process all guest checkins.
    • Verify registration card information with the guest.
    • Obtain backup information for guest credit/payment method and input into system; collect cash when designated.
    • Direct Bell Person to escort guest and transport their luggage to the room.
    • Handle overbooked or walked in guests.
    • Accept and record wakeup call requests.
    • Monitor, send and distribute guest faxes.
    • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
    • Resolve discrepancies on the room status report with Housekeeping.
    • Match the bucket check to inhouse guest ledger report; report discrepancies to Manager.
    • Process all checkouts.
    • Process adjustment vouchers, paidouts, correction vouchers, miscellaneous charges.

    Education and Experience:

    • High School Graduate or General Education Degree (GED).
    • One year previous experience in a similar position in a hotel.
    • Basic computer skills required.
    Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

  • VSA Resorts

    Front Desk Agent

    1 week ago

    VSA Resorts Virginia Beach, United States

    **Front Desk Agent (FT & PT)** · **Department:** Front Office **Location:** Virginia Beach, VA · **Summary:** · VSA is looking for Full-time and Part-time Front Desk Agents to provide service to customers, answers inquiries pertaining to the hotel, registration of guests and t ...

  • VIRGINIA BEACH HOTEL ASSOCIATION

    Front Desk Agent

    1 week ago

    VIRGINIA BEACH HOTEL ASSOCIATION Virginia Beach, United States

    / · / · Front Desk Agent · HIRING NOW · MULTIPLE OPENINGS · $12/hr · Job Summary: · VSA is looking hire exceptional talent to become a part of an exceptional team The Full-time and Part-time Front Desk Agents provide service to customers, answers inquiries pertaining to th ...

  • Harmony Hospitality

    front desk agent

    2 weeks ago

    Harmony Hospitality Virginia Beach, United States

    Job Details · Job Location · Wyndham Virginia Beach Oceanfront, VA Virginia Beach, VA · Description · Are you enthusiastic, engaging and effervescent? This may be the position for you. · The Front Desk Agent is responsible for providing attentive, courteous, and efficient ser ...

  • Crescent Hotels & Resorts

    Front Desk Agent

    1 week ago

    Crescent Hotels & Resorts Virginia Beach, United States

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality At Crescent Hotels & Front Desk, Agent, Hospitality ...

  • Crescent Services

    Front Desk Agent

    1 week ago

    Crescent Services Virginia Beach, United States

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality · At Crescent Hotels & Resorts, we are a team of h ...

  • Delta Hotels Virginia Beach Bayfront Suites

    Front Desk Agent

    2 weeks ago

    Delta Hotels Virginia Beach Bayfront Suites Virginia Beach, United States

    **Description**: · **Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality** · - At Crescent Hotels & Res ...

  • Delta Hotels Virginia Beach Bayfront Suites

    Front Desk Agent

    2 weeks ago

    Delta Hotels Virginia Beach Bayfront Suites Virginia Beach, United States Full time

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitalityAt Crescent Hotels & Resorts, we are a team of hospi ...

  • Arbor Lodging Management

    Front Desk Agent

    1 week ago

    Arbor Lodging Management Hampton, United States Full time

    ** Front Desk Agent - Night Audit Combination Full Time** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01154 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hot ...

  • BBL Hospitality

    Front Desk Agent

    1 week ago

    BBL Hospitality Norfolk, United States

    Front Desk Agent · Job Details · Job Location · Springhill Suites ODU - Norfolk, VA · Position Type · Part Time · Salary Range · $ $16.00 Hourly · Job Shift · Any · Job Category · Hospitality - Hotel · Description · $14-$16/hr · COME AND JOIN OUR AMAZING TEAM · Most positio ...

  • MCR Hotels

    Front Desk Agent

    1 week ago

    MCR Hotels Hampton, United States

    · Front Desk Agent · Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America · Req #7082 · Wednesday, June 12, 2024 · The Front Desk Agent at the Hilton Garden Inn Hampton Coliseum Central is responsible for providing overall positive gue ...

  • Eastern Sports Management

    Front Desk Agent

    1 week ago

    Eastern Sports Management Hampton, United States

    · ESSENTIAL DUTIES AND RESPONSIBILITIES · •Greet guests and provide answers and directions as needed · •Provide courteous and friendly guest service to all HVA members and guests · •Register guests for leagues, camps, clinics, drop-ins, etc. · •Be knowledgeable of all HVA pr ...

  • EHP Hospitality Group

    Front Desk Agent

    1 week ago

    EHP Hospitality Group East Hampton, United States

    **Job Types**: Full-time, Part-time, Seasonal · Pay: $21.78 per hour · **Benefits**: · - Employee discount · Schedule: · - 8 hour shift · Work setting: · - In-person · - Resort · **Experience**: · - Hotel experience: 1 year (preferred) · Ability to Commute: · - East Hampton, NY r ...

  • Giri Hotel Management LLC

    Portsmouth-Front Desk Agent-Port Inn

    3 weeks ago

    Giri Hotel Management LLC Portsmouth, United States

    · Calling all Customer Service Superstars · The Port Inn Portsmouth is now hiring for a Full Time Front Desk Associate. Must be detail oriented, able to work on own and in a team, and must have good communication skills. · Why Giri Hotels? Benefits to working at our hotel inc ...

  • Holiday Inn Express and Suites Newport Beach

    Hotel Front Desk Agent

    4 days ago

    Holiday Inn Express and Suites Newport Beach Newport Beach, United States

    **Essential Functions and Responsibilities **of the job include but are not limited to: · - Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. · - Communicate effectively with guests and fellow team members. · ...

  • Highgate

    Night Auditor

    2 weeks ago

    Highgate Virginia Beach, United States

    Overview · The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effective ...

  • VIRGINIA BEACH HOTEL ASSOCIATION

    Fairfield Inn

    1 week ago

    VIRGINIA BEACH HOTEL ASSOCIATION Virginia Beach, United States

    / · / · Fairfield Inn & Suites - Front Desk Agent · **Fairfield Inn & Suites** · The best place to work on the oceanfront · Front Desk Agent · One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader posses ...

  • Knights Inn

    Night Auditor

    5 days ago

    Knights Inn Virginia Beach, United States

    Job Description · Job DescriptionOvernight Front Desk Agent Full-Time Now Available. · $150 Signing BONUS Available AFTER 90 DAYS · Overnight Front Desk Agent Essential Duties and Responsibilities: · Check in guests, answer phones and take reservations · Respond to guest complain ...

  • VSA Resorts

    Front Desk Supervisor

    2 days ago

    VSA Resorts Virginia Beach, United States

    **Front Desk Supervisor (FT)** · **Department:** Front Office **Location:** Virginia Beach, VA · **Summary:** · The Front Desk Supervisor is a liaison between all operational departments relating to the Owners/guests vacation experience. Provides an enjoyable vacation experien ...

  • Hilton Garden Inn

    Guest Service Agent @ VBO

    5 hours ago

    Hilton Garden Inn Virginia Beach, United States

    Organizational Structure: · Department: Operations · Reports To: Front Office Manager · Supervision: None · Pay Structure: Paid Bi-weekly · Who are we looking for? · Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our gues ...

  • Lonnie Bush Real Estate | LPT

    Zillow Flex Real Estate Agent

    1 week ago

    Lonnie Bush Real Estate | LPT Virginia Beach, United States

    Job Description · Job DescriptionAre you a dedicated real estate professional seeking a brokerage that delivers on its promises? Look no further than Lonnie Bush Real Estate · In the dynamic world of residential real estate, change is the only constant. At Lonnie Bush Real Estate ...