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Automotive Service Advisor - Englewood, United States - Holman Honda on Arapahoe
3 weeks ago
Description
Job DescriptionJob Description
We are looking to add a High Energy Individual to our Team. The Service Advisor
will interact with customers to determine their need for vehicle repairs.
You may road test the vehicle, visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customer.
You will be responsible for serving as a liaison between the service department technicians and the parts department by maintaining customer satisfaction.
What will you do?Meet and greet customers with courtesy and efficiency.Determine the course of action to take and obtain customer authorization.
Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
Communicate effectively with customer to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
Maintain knowledge of warranty and service/insurance policies.
Keep customer informed and advise customer of the prognosis of their vehicle.
Call customers to set appointments and answer telephones at a timely manner.
Attend/complete required training and department meetings.
What are we looking for?High School Diploma or equivalent and 1-2+ years of experience as a Service Writer; or equivalent combination of education and experience.
Excellent interpersonal and communication skills and ability to be a team player.
Great Attitude and Team orientated.
Company Description At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences.
We are one of the largest privately-owned dealership groups in the United States, with more than 55 dealership franchises from the East Coast to the Pacific Northwest.
Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences.
We are one of the largest privately-owned dealership groups in the United States, with more than 55 dealership franchises from the East Coast to the Pacific Northwest.
\rHolman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
\r\rThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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