Process Specialist - Milwaukee, United States - ManpowerGroup

ManpowerGroup

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

External

The purpose of the Process Specialist role is to oversee aspects of the assigned process (CPC, Banking, and Payroll) at ManpowerGroup which are being supported by contracted 3rd Party Vendors.

Making an Impact

Focus on understanding processes and controls to implement best practices as needed
Ensure team is using SOPs and that SOPs are kept up to date
Partners closely with Process Owner to monitor, assess and improve 3rd party vendor delivery
Support system upgrades and implementations by analyzing impact of new releases and validating new functionality while ensuring existing functionality is not disrupted
Oversee/monitor offshore (CPC, Banking, and Payroll) processing tasks
Perform (CPC, Banking, and Payroll) processing tasks that have been deemed out of scope for offshore
Respond to written and verbal inquiries related to process for providing information and/or direction as needed when escalated beyond offshore capability
Manage projects and issues as assigned by manager for ensuring efficient and effective work processes
Create and maintain an environment where the team is empowered to take ownership and make decisions ensuring information is shared in a clear, concise and collaborative manner through a climate of trust.
Work with team to create best practices and efficiencies

Sharing Expertise

Act as 1st point of contact and escalation for offshore team
Act as 1st point of escalation for issues that cannot be solved by offshore and continue escalation chain upwards until resolutions are achieved
Provide knowledge transfer and cross training
Act as point of contact and escalation for legal needs, audit requests, etc.
Act as point of contact (CPC, Banking, and Payroll) related operational questions from HQ teams, Field personnel; referring where possible to offshore team

Gaining Exposure

Ensure a close working partnership with Field Operations, Shared Services, Finance, Implementations, and IT departments to refine practices and deliver efficiency in the daily interaction between these groups.

Your Typical Day

Oversight and/or support of offshore team
Audit, review and signoff on SOPs quarterly
Drive expectations for process efficiencies with 3rd party vendors
Participate in weekly or biweekly team meetings as needed
Other accountabilities as assigned

Qualifications

External

Required

High School Diploma or equivalent
3+ years of (CPC, Banking, and Payroll) experience
1+ years of experience working with vendor partner relationships

Nice to Have

Associates or Bachelor's degree preferred
Experience working for multicorporation, large employer

Join us

About Us

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees.

Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all.

DS

Pay:
$67, $112,500.00 per year

Benefits: